Technical Support Specialist

hace 4 semanas


Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

Unlock Your Potential as a Technical Support Specialist

Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp.

Key Responsibilities:

  • Provide top-notch customer support and troubleshooting for online course teams and instructors
  • Apply the latest customer happiness practices to ensure customer satisfaction
  • Advise course teams on best practices and options
  • Monitor internal escalation channels and work closely with the product and engineering team for bug resolution
  • Evaluate feature requests and provide omni-channel support via calls and emails
  • Become a product expert and constantly grow your knowledge of our client's products and services

Requirements:
  • Excellent English and Spanish language skills
  • General knowledge of coding and web development practices
  • Familiarity with debugging HTML, JavaScript, and Python
  • At least 3 years of experience in providing customer support and technical troubleshooting for SaaS customers
  • Experience with database queries and command line
  • Experience with Zendesk, Jira, GitHub
  • Excellent business writing and communication skills
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you

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