Technical Support Specialist

hace 2 semanas


Cali, Valle del Cauca, Colombia Supportyourapp Inc. A tiempo completo

Unlock Your Potential

As a Technical Support Specialist at SupportYourApp, you will have the opportunity to work with a diverse team and clients from around the world. Your role will be to provide exceptional customer support and troubleshooting for online course teams and instructors. You will be responsible for applying the latest customer happiness practices, advising course teams on best practices and options, and working closely with the product and engineering team for bug resolution. Additionally, you will escalate feature requests and provide omni-channel support via calls and emails. To be successful in this role, you will need excellent English and Spanish language skills, general knowledge of coding and web development practices, and at least 3 years of experience in providing customer support and technical troubleshooting for SaaS customers. You will also need to be familiar with debugging HTML, JavaScript, and Python, and have experience with database queries and command line. Furthermore, you will need to be proficient in Zendesk, Jira, and GitHub, and have excellent business writing and communication skills. Our company offers a fixed schedule, 8am–4pm, Colombia time, and the opportunity to work fully remotely. We also provide inclusive international environments, compensation in USD, good bonuses for referring friends, paid intensive training and probation, and work-life balance. Our company culture emphasizes responsive management, interested in your growth and long-lasting cooperation, and greenhouse conditions for self-development. If you are passionate about the world of tech and want to be a part of a company that prioritizes its team members, then this role is for you.



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