Technical Support Specialist
hace 1 semana
Job Summary
As a Technical Support Specialist at Fortinet, you will be responsible for providing technical expertise to customers and internal teams. This role requires a strong understanding of cybersecurity frameworks, networking technologies, and authentication protocols. The ideal candidate will have experience in pre-sales, sales, and post-sales support, as well as certifications in CISSP, CISA, OSCP, CCSP, and NSE.
Key Responsibilities
- Assist in qualifying sales leads from a technical standpoint
- Be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications, and functionality to integration
- Be the lead technical contact for identified accounts for technical issues and work closely with the technical support team and engineering to answer, elevate, and resolve customer's technical issues
- Provide assistance to identified customers with post-sales training
About Fortinet
Fortinet is a diverse workplace resulting from an integrated team with true international representation and contributors with a variety of talents, backgrounds, experiences, and approaches. We have an equal and transparent selection process; you will be considered regardless of gender, race, color, religion, sexual orientation, age, citizenship, marital status, or disability. If you have any disability that requires us to do any accommodation, please contact us.
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