Technical Support Specialist

hace 1 día


Cali, Valle del Cauca, Colombia Fortinet A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Fortinet. The successful candidate will be responsible for providing technical support to our customers, assisting in qualifying sales leads from a technical standpoint, and being the main technical resource on sales calls.

Key Responsibilities

  • Pre-sales: Assist in qualifying sales leads from a technical standpoint.
  • Sales calls: Be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications, and functionality to integration.
  • Post-sales: Be the lead technical contact for identified accounts for technical issues and work closely with the technical support team and engineering to answer, elevate, and resolve customer technical issues.
  • Provide assistance to identified customers with post-sales training.

About Us

Fortinet is a global leader in cybersecurity, empowering organizations to secure, connect, and protect their digital assets. We believe in the power of diversity and are committed to creating an inclusive workplace where everyone can thrive.



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