Customer Support Ambassador for Tire Industry Excellence

hace 1 semana


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Representative to join our team at Emapta Latam. As a Customer Support Ambassador for Tire Industry Excellence, you will play a crucial role in delivering exceptional customer service, driving customer satisfaction, and building lasting relationships with our clients.

Key Responsibilities:
  • Customer Assistance: Manage inbound and outbound calls, emails, and ticket inquiries, providing accurate and timely responses to customer queries.
  • Problem Resolution & Escalation: Diagnose and troubleshoot product or service issues, escalating unresolved problems to appropriate teams when needed.
  • Documentation & Reporting: Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system.
  • Customer Satisfaction & Retention: Achieve high levels of customer satisfaction through prompt and courteous responses to all customer queries.


About the Company

Emapta Latam is a leading provider of innovative ecommerce solutions for the tire industry. Our mission is to empower tire dealers, distributors, and manufacturers across the globe to optimize business operations and drive growth. With a diverse and supportive work environment, we offer continuous support and career development opportunities for all team members.

Benefits:
  • 5 days work week
  • 20 vacation days in total
  • Fully-customized laptop and peripherals
  • Indefinite term type contract
  • Direct exposure to our clients


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