Customer Service Representative for Insurance Policy Assistance
hace 4 semanas
We are seeking a highly skilled Customer Support Agent to join our team at BruntWork.
Job Description:- This is a remote position with a 40-hour workweek, Monday through Friday, from 8 AM to 4 PM EST (with a 30-minute paid break) or 8 PM to 4 AM Manila Time.
- The primary focus will be on handling inbound customer service calls and contacting outbound leads to assist with purchasing insurance policies in the mobile app.
- Key responsibilities include guiding customers through the insurance application process, walking clients through the app and processes for uploading photos, proof of ownership, and getting appraisals if needed.
- Additional tasks involve answering client questions and troubleshooting issues with the app or process, as well as providing general information about policies.
- Excellent phone communication skills are essential for this role.
- Candidates must have prior customer service experience.
- A patient and helpful demeanor is necessary for success in this position.
- Ability to guide customers through complex applications and comfort learning new software/apps are also required.
$45,000 - $60,000 per year, based on industry standards and location considerations.
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