Insurance Policy Support Specialist
hace 4 días
**About the Role**
We are seeking a highly skilled Insurance Policy Support Specialist to join our team at Bruntwork. As an essential member of our customer support team, you will play a vital role in guiding customers through the insurance application process, ensuring seamless experiences for our users.
**Key Responsibilities:**
- Handle inbound customer service calls and contact outbound leads to assist with purchasing insurance policies in the mobile app
- Guide customers through the insurance application process, walking them through uploading photos, proof of ownership, and getting appraisals if needed
- Answer client questions and troubleshoot issues with the app or process
- Provide general customer support regarding policies
**Requirements and Qualifications:
- Excellent phone communication skills
- Customer service experience
- Patient and helpful demeanor
- Ability to guide customers through complex applications
- Comfort learning new software and apps
**What We Offer:
- A competitive salary of $42,000 - $50,000 per year, based on location and experience
- Opportunities for growth and professional development within a dynamic team
- A comprehensive benefits package, including health insurance, paid time off, and more
This is a remote position, working Monday - Friday, 8 AM - 4 PM EST, with a 30-minute paid break. The ideal candidate will have excellent communication skills, be patient and helpful, and have experience in customer service. If you're passionate about providing top-notch support and want to join a talented team, apply today
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