Insurance Policy Support Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

**About the Role**

We are seeking a highly skilled Insurance Policy Support Specialist to join our team at Bruntwork. As an essential member of our customer support team, you will play a vital role in guiding customers through the insurance application process, ensuring seamless experiences for our users.

**Key Responsibilities:**

  • Handle inbound customer service calls and contact outbound leads to assist with purchasing insurance policies in the mobile app
  • Guide customers through the insurance application process, walking them through uploading photos, proof of ownership, and getting appraisals if needed
  • Answer client questions and troubleshoot issues with the app or process
  • Provide general customer support regarding policies

**Requirements and Qualifications:

  • Excellent phone communication skills
  • Customer service experience
  • Patient and helpful demeanor
  • Ability to guide customers through complex applications
  • Comfort learning new software and apps

**What We Offer:

  • A competitive salary of $42,000 - $50,000 per year, based on location and experience
  • Opportunities for growth and professional development within a dynamic team
  • A comprehensive benefits package, including health insurance, paid time off, and more

This is a remote position, working Monday - Friday, 8 AM - 4 PM EST, with a 30-minute paid break. The ideal candidate will have excellent communication skills, be patient and helpful, and have experience in customer service. If you're passionate about providing top-notch support and want to join a talented team, apply today



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