Supervisor, Sales Transaction Support

hace 5 meses

Bogota, Colombia Equinix A tiempo completo

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Supervisor, Sales Transaction Support

**Job Summary**

The Supervisor, Sales Transactions Support oversees the production support team and ensures that all transactions are completed within established KPI's in compliance with company policies.

**Responsibilities**

Sales Support
- Is responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support transactional requests
- Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs
- Participates in quarterly SOX compliance audits
- Managing escalations as the first point of contact for the team

Reporting & Business Analysis
- Manages various transactional support reporting and dashboard creation
- Designs and enables dashboards needed for operational visibility into transactional KPI's and SLO compliance
- Evaluates reporting and dashboard data and makes management decisions through trending analysis

Process Improvement
- Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption
- Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process

People Management
- Provides leadership and direction to the team to ensure overall success
- Drives accountability for the performance and results of direct reports
- Supports hiring decisions and activities including job definition, interviewing, selection, and onboarding
- Provides input for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career development
- Ensures workload is balanced
- Assesses employee engagement and implements strategies and programs to improve it
- Models the Equinix Culture and Values

**Qualifications**
- Experience working in a fast paced, dynamic, entrepreneurial environment
- Experience partnering with multiple stakeholders, building relationships across the organization
- Bachelor's Degree required
- Advanced fluency in English (written and verbal) is a must

What will be the difference if you have:

- Experience in sales/revenue operations or post-sale operations or similar experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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