Supervisor, Sales Transaction Support

hace 7 meses

Bogota, Colombia Equinix A tiempo completo

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Supervisor, Sales Transaction Support (Hybrid)

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Profile Summary**

The Supervisor, Sales Transactions Support oversees the production support team and ensures that all transactions are completed within established KPI's.

**What you'll be doing?**

Sales Support
- Is responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support transactional requests
- Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs
- Participates in quarterly SOX compliance audits

Reporting & Business Analysis
- Manages various transactional support reporting and dashboard creation
- Designs and enables dashboards needed for operational visibility in to transactional KPI's and SLO compliance
- Evaluates reporting and dashboard data and makes management decisions through trending analysis

Process Improvement
- Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption
- Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process

People Management
- Provides leadership and direction to the team to ensure overall success
- Drives accountability for the performance and results of direct reports
- Supports hiring decisions and activities including job definition, interviewing, selection, and onboarding
- Provides input for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career development
- Ensures workload is balanced
- Assesses employee engagement and implements strategies and programs to improve it
- Models the Equinix Culture and Values

**What do you need?**
- 5+ years experience preferred in similar positions
- Bachelor's Degree required
- Experience leading work teams in areas related to sales support and customer service.
- Advanced level of English (C1)

Equinix is an equal opportunity employer. All applicants will be considered for employment without regard to race, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, date of birth, sexual orientation, gender identity or expression, marital status, age, veteran or military status, physical or mental disability, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse.

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