IT Technical Support

hace 3 semanas


Colombia Neostella A tiempo completo

**Key Responsibilities**:

- IT internal support (Users creation and access, computers installation)
- Provide day-to-day technical support to employees for computer systems software and hardware. Relying on experience and established procedures to analyze and resolve technical support incidents and problems.
- Maintain passwords, data integrity and file system security for the desktop environment
- Help develop company-wide best practices for IT security and privacy
- Group Policies Distribution and management using JumpCloud
- Support instances in our cloud infrastructure in alignment with the DevOps
- Provide exceptional customer service to all our internal and external customers by being courteous, polite, and friendly toward all those we serve.
- Efficiently categorize, prioritize and diagnose incidents and service requests
- Keep the inventory of hardware and software up to date.

**Requirements**:

- Strong administrative experience with Windows and MacOS
- Experience with the Azure technology stack/Azure DevOps & AWS
- O365 Admin experience
- Fluent written and spoken English is required
- Team spirit: strong communication skills to collaborate with various stakeholders
- Be open to receiving feedback and constructive criticism.
- Excellent customer experience, communication, and collaboration skills
- Strong detail orientation and organizational skills

**Technical Environment**:

- UiPath Studio & Studio Pro
- UiPath Orchestrator
- VB.NET
- C#
- Python
- GitHub
- Atlassian JIRA
- Atlassian Confluence

**Benefits**

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more


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