IT Supervisor
hace 4 semanas
Grupo Noa International is looking for a dynamic, experienced, and passionate IT supervisor who has the ability to deliver extraordinary levels of customer service and come up with creative solutions for our IT systems.
As an IT Supervisor your role will include key responsibilities such as:
- Manage the IT team that provides technical assistance to different staff members and clients, their computer system and other network users.
- Manage 24/7 technical support shifts for staff, their PCs and associated networks. Manages a team of support personnel who troubleshoot IT issues.
- Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected in the IT department
- Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user.
- Direct, establish, plan and implement the policies and procedures to support the organization's technical support services.
- Monitor technology trends such as emerging standards for new technology opportunities.
**Job Types**: Full-time, Contract
Contract length: 36 months
Pay: $4,000,000 per month
**Experience**:
- IT: 1 year (required)
- Managment: 1 year (preferred)
**Language**:
- English (required)
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