Technical Support Engineer

hace 1 semana


Colombia Recurly A tiempo completo

About Recurly:
Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

As Technical Support Engineer, you are serving your team members on the frontlines by focusing on technical issues—to help ensure a delightful and successful experience for customers, merchants, prospects, partners, Recurly employees, and just about anyone who needs our assistance. Your challenge will be to ensure the resolution of technical issues alongside our Escalation Engineering team, while ensuring that all standards of process and timelines are met. Not only will you be providing solutions for our customers as an elevated tier of service, but you will also be supporting internal teams with resources and guidance, specifically equipping other Technical Support team members with resources to provide solutions more efficiently. You will be a primary stakeholder in developing, maintaining, and improving ways that our Technical Support Team serves Recurly customers.

**Responsibilities**:

- Develop relationships across the entire organization to influence others to achieve the best customer experience possible.
- Read code related to CSS, HTML, and JS and have some understanding of web development.
- Foster lasting relationships with our developers and product owners and utilize their expertise to connect customers with the right technical solutions.
- Review technical issues submitted by Support Specialists promptly, ensuring accurate information is provided to the appropriate team in a timely manner.
- Develop comprehensive knowledge of existing customer service processes, workflows, and procedures.
- Create and maintain documentation and instruction resources related to your role to be utilized by other team members.

**Requirements**:

- You have 3+ years of related experience providing customer support using industry-leading case management systems and inbound customer support platforms.
- You have experience collaborating with peers and forming agreements across teams.
- Aptitude to quickly learn new technologies; both software and hardware platforms.
- You are skilled at and comfortable with articulating technical problems and issues succinctly and clearly with groups of people.
- You have the ability to troubleshoot technical issues on a variety of clients creatively and efficiently.
- You have experience with JSON and REST APIs (Bonus if you've written your own scripts to get things done faster).
- Experience with server event diagnostics tools.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.



  • Colombia Devlane A tiempo completo

    Hello there! We are Devlane, a software development company with presence across all of LATAM, that’s currently offering staff augmentation services to clients around the world, with a special focus in North America. With us, you’ll have a real opportunity to shine and leave a footprint on the project you are assigned to since most of our clients are...

  • Support Engineer

    hace 2 semanas


    Colombia Teramind A tiempo completo

    Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive...

  • Support Engineer

    hace 2 semanas


    Colombia Teramind A tiempo completo

    Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive...


  • Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...


  • Colombia ATOM CHAT S.A.S A tiempo completo

    Atom Chat es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes.Descripción del puestoEl equipo de Techical Support es el...


  • Colombia ATOM CHAT S.A.S A tiempo completo

    **Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes. **Descripción del puesto** El equipo de** Techical...


  • Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements.As the primary point of contact for...

  • IT Support Technician

    hace 4 semanas


    Colombia Centurion Solar Energy A tiempo completo

    **IT Support Technician** **At Centurion Solar Energy, we´re looking for you!!!** If you become our new **IT Support Technician, **your main purpose will be to provide technical assistance to users on issues and problems with software, hardware, computer peripherals, databases, cloud, as well as cellular equipment. **Your main activities will be**: -...

  • Technical Support Manager

    hace 2 semanas


    Colombia INDUSTRACK S.A.S A tiempo completo

    About us:IndusTrack provides a complete field management software for HVAC, Plumbing, Electrical service contractors. We have a CRM, dispatching, estimation, and invoicing software for both office and field staff. We are looking for a technical support manager. For more information, please see details below.Roles and Responsibilities: Build and develop a...

  • Cloud Technical Support

    hace 4 semanas


    Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...

  • Middle Support Engineer

    hace 2 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a Middle Support Engineer to join our team.About the project:Our customer is the leading school transportation provider in North America, being the owner of more than half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and...

  • Technical Engineer

    hace 2 semanas


    Colombia Ilerwork A tiempo completo

    **Job Information**: Industry **Servicios de TI** *** Work Experience **1-3 años** *** Salary **30000** *** City **Medellin** *** Province **Antioquia** *** Country **Colombia** *** Postal Code **050001** *** HI THERE ILERWORKERS! We are recruiting for a Technical Engineer position in a Remote Opportunity, our client is a US software company...

  • Cloud Technical Support

    hace 2 semanas


    Colombia Sangoma A tiempo completo

    Cloud Technical SupportSangoma's value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled.Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls,...

  • Trainee Support Engineer

    hace 3 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a **Trainee+ Support Engineer** to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S....

  • IT Technical Support

    hace 3 semanas


    Colombia Neostella A tiempo completo

    **Key Responsibilities**: - IT internal support (Users creation and access, computers installation) - Provide day-to-day technical support to employees for computer systems software and hardware. Relying on experience and established procedures to analyze and resolve technical support incidents and problems. - Maintain passwords, data integrity and file...

  • Middle Support Engineer

    hace 2 semanas


    Colombia N-iX A tiempo completo

    N-iX is looking for a Middle Support Engineer to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines...

  • Support Engineer I

    hace 4 semanas


    Colombia TechPulse A tiempo completo

    **Job Title: Support Engineer I - LATAM** **Location**: Medellin (Conquistadores), Colombia (No remote work initially - possibility to work partially remote after training, office-based only) **Salary Range**: $2,500,000 - $7,000,000 COP per month, based on experience and English proficiency **Company Overview**: **TechPulse,** an IT Managed Services...


  • Colombia Recurly A tiempo completo

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

  • Cloud Technical Support

    hace 4 semanas


    Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...

  • Cloud Technical Support

    hace 2 semanas


    Colombia Sangoma A tiempo completo

    Cloud Technical SupportSangoma's value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled.Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls,...