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IT Support Staff
hace 3 semanas
The IT Support Staff person will be responsible for troubleshooting 3rd party software issues like DropBox, NPAworks, Catalyst, Viber, Jira, etc along with Windows 10 related OS issues.
- Providing first-level support.
- Using your accounting knowledge, to identify issues an employee is facing and resolving them.
- Clearly and concisely logging and tracking details of solutions provided to resolve issues while maintaining and updating customer database.
- Liaising with internal teams, departments and 3rd party software vendors as an when required.
**Essential Requirements**
- Must have very good communication skills in English, both verbal and written.
- Must have good computer skills and knowledge of Microsoft Windows OS.
- Must be very good in Microsoft Office - MS Word, MS Excel is important, etc.
- Good organizational, interpersonal, and analytical skills.
- Excellent telephone and customer handling skills.
- Should be flexible to work on the weekend if there is an emergency situation.
**Technical Requirements**
- Laptop or stationed personal computer
- High Performance Processor
- Minimum of 8 GB RAM
- 30MBPS or higher internet speed
- Private and quiet dedicated home office area (no animal or children's noises in the background)
- Back-ups in case of power or Telco interruptions
- Good headset and webcam (Preferably noise-canceling headset)
Application Question(s):
- How many years of experience do you have working with US companies?
- We must fill this position urgently. Can you start immediately?
- Do you have experience working from home? How many years?
**Experience**:
- IT Support: 2 years (preferred)
**Language**:
- English (required)
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