Technical Support Specialist

hace 2 semanas

Colombia Recurly A tiempo completo

About Recurly:
Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

As a Technical Support Specialist, you are on the frontlines—your job is to help ensure a delightful and successful experience for merchants, partners, prospects, and employees. Your challenge will be to promote fast and efficient implementation of our services, providing the correct solutions while ensuring an excellent experience every single time. Not only will you be providing solutions to our merchants, but you will also be supporting our internal teams with support resources and knowledge. You will also be working with our product and engineering teams to report technical issues and test new features before release. Providing a delightful and successful experience for all of our customers is key to their success—and ours

**Responsibilities**:

- Develop relationships across the entire organization to influence others to achieve the best customer experience possible.
- Support customer inquiries by managing tickets in an industry-leading helpdesk management system including but not limited to ensuring tickets are routed to the right personnel and that ticket correspondence is prompt and thorough in accordance with current service level agreements (SLA).
- Foster lasting relationships with our developers and product owners and utilize their expertise to connect customers with the right technical solutions.
- Proactively identify technical issues and report them to our Engineering team.
- Develop comprehensive knowledge of existing customer service processes, workflows, and procedures.
- Collaboratively accomplish team goals to maintain and improve customer service standards and best practices.
- Create and maintain documentation and instruction resources related to your role to be utilized by other team members.

**Requirements**:

- You have 3+ years of related experience providing customer support using industry-leading case management systems and inbound customer support platforms.
- You have experience collaborating with peers and forming agreements across teams.
- Aptitude to quickly learn new technologies; both software and hardware platforms.
- You have a deep understanding of the software development cycle and use that knowledge to inform customer support strategy recommendations.
- You exhibit an excellent grasp of customer service practices.
- You know how to organize complex information into logical steps and sequences.
- You are skilled at and comfortable with articulating technical problems and issues succinctly and clearly with groups of people.
- You have the ability to troubleshoot technical issues on a variety of clients creatively and efficiently.
- You have strong written and verbal communication skills.
- You have an advanced understanding of mobile and web-based platforms.
- You have experience with JSON and REST APIs.
- You have experience writing code to gather data from web services and use it for your own purposes.
- Experience with server event diagnostics tools
- You are familiar with CSS, HTML, and JS and have experience with web development.
- Experience being measured and driving against metrics that feed Service Level Objectives and Key Performance Indicators.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

  • Technical Support Specialist

    hace 2 semanas

    Colombia HUBTEK A tiempo completo

    Description:Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.We have been impacting the world since 2018 and we want to keep pushing...

  • Technical Support Specialist

    hace 2 semanas

    Colombia HUBTEK A tiempo completo

    Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.We have been impacting the world since 2018 and we want to keep pushing ourselves to...

  • Technical Support Specialist

    hace 2 semanas

    Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...

  • IT Support Specialist

    hace 2 semanas

    Colombia RAM BPO SAS A tiempo completo

    We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing dataSkills and Responsibilities: Tests, updates, and regulates guidelines within the IT ecosystem....

  • Technical Support Specialist

    hace 2 semanas

    Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements.As the primary point of contact for...

  • Technical Project Specialist

    hace 2 semanas

    Colombia Wolfram A tiempo completo

    **Job title**:Technical Project Specialist Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is seeking a highly motivated Technical Project Specialist to join the Academic Innovation Support Group. The Technical Project Specialist is not just another team member in the Academic Innovation Support Group. They are a key advocate, driving...

  • IT Support Specialist

    hace 2 semanas

    Colombia Nassau National Cable A tiempo completo

    **Nassau National Cable** is an e-commerce company with a decade of experience in providing innovative and customer-focused solutions. As we continue to grow and expand, We are looking for a dedicated and talented **IT Support Specialist** to join our team and help us take our business to new heights. **Position: Full-time.** - **Location: Hybrid....

  • Technical Support Manager

    hace 2 semanas

    Colombia INDUSTRACK S.A.S A tiempo completo

    About us:IndusTrack provides a complete field management software for HVAC, Plumbing, Electrical service contractors. We have a CRM, dispatching, estimation, and invoicing software for both office and field staff. We are looking for a technical support manager. For more information, please see details below.Roles and Responsibilities: Build and develop a...

  • Cloud Technical Support

    hace 4 semanas

    Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...

  • Technical Support Engineer

    hace 1 semana

    Colombia Recurly A tiempo completo

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

  • Administrative Support Specialist

    hace 4 semanas

    Colombia ttg Talent Solutions A tiempo completo

    **JOB TITLE: Administrative Support Specialist** **LOCATION: Medellín, Colombia** **SALARY: $2,700,000 COP per month** **On-site role, Monday to Friday, 7:30 AM - 5:00 PM - Colombian Calendar.** **Indefinite term contract** **JOB DESCRIPTION**: The Policy Issuance Specialist will provide support to the emissions team and efficiently address the needs...

  • Cloud Technical Support

    hace 2 semanas

    Colombia Sangoma A tiempo completo

    Cloud Technical SupportSangoma's value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled.Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls,...

  • IT Technical Support

    hace 3 semanas

    Colombia Neostella A tiempo completo

    **Key Responsibilities**: - IT internal support (Users creation and access, computers installation) - Provide day-to-day technical support to employees for computer systems software and hardware. Relying on experience and established procedures to analyze and resolve technical support incidents and problems. - Maintain passwords, data integrity and file...

  • Cloud Technical Support

    hace 4 semanas

    Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...

  • Service Support Specialist

    hace 2 semanas

    Colombia Evolution A tiempo completo

    The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required. - Ensure that all tables are operational without interruptions. -...

  • Support Specialist

    hace 4 semanas

    Colombia Neostella A tiempo completo

    At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. We show them how hyperautomation can free up time to focus on higher impact work and take their business to the next level. In order to continue our growth, we are seeking a Support Specialist! By...

  • Cloud Technical Support

    hace 2 semanas

    Colombia Sangoma A tiempo completo

    Cloud Technical SupportSangoma's value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled.Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls,...

  • IT Specialist

    hace 2 semanas

    Colombia ROP ST DIGITALL S.A.S. A tiempo completo

    **ROP St DigitAll** **Position: IT Specialist** We at ROP St DigitAll are excited to extend an offer for the position of IT Specialist. Join our team in Medellin, Colombia, and contribute to our innovative digital solutions. **Location: Medellin, Colombia** **Responsibilities**: Manage and maintain IT systems. Provide comprehensive technical...

  • Technical Support Representative

    hace 1 semana

    Colombia RAM BPO SAS A tiempo completo

    Hey future RAMones!! we are looking for top customer support talent to join our successful team. If you have a passion for delivering exceptional customer experience and want to be part of a leading company in the industry, this is your opportunity! What are the benefits of working with us? - Base salary of 2700000 - Free breakfast on Wednesdays -...

  • Service Support Specialist

    hace 2 semanas

    Colombia Evolution A tiempo completo

    The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required. Ensure that all tables are operational without interruptions. Handling...