IT Support Specialist

hace 2 semanas


Colombia Nassau National Cable A tiempo completo

**Nassau National Cable** is an e-commerce company with a decade of experience in providing innovative and customer-focused solutions. As we continue to grow and expand, We are looking for a dedicated and talented **IT Support Specialist** to join our team and help us take our business to new heights.

**Position: Full-time.**
- **Location: Hybrid. (Medellin)**:

- **Experience: 2 - 4 years preferable**:

- **Salary: $700 - $800 USD (Negotiable)**:

- **English level: B1 or Higher.**:

- **English Curriculum it’s a must**

**Responsibilities**:

- Diagnose and resolve hardware, software, network, and system-related issues by identifying the root cause of the problem.
- Install, configure, and upgrade computer hardware, software, and peripherals.
- Set up user accounts, permissions, and passwords.
- Understand and be familiar with cyber security and backup systems
- Perform routine system and network maintenance tasks, including backups and data restoration.
- Collaborate with the IT team to escalate complex technical issues and follow up on problem resolution.
- Maintain accurate records of support requests and document troubleshooting steps and solutions.
- Stay updated with the latest technology trends, software updates, and security threats.

**Requirements**:

- Proven experience as an IT Supporter, Help Desk Support, or similar role.
- Familiarity with network protocols, troubleshooting tools, and remote support software.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
- Strong customer service orientation with the ability to communicate technical information effectively to non-technical users.
- Ability to work independently and in a team-oriented environment.
- Attention to detail and excellent organizational skills.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Availability to work outside of regular business hours, if required.
- This job description may vary depending on the organization and specific requirements of the role. Additional responsibilities or qualifications may be included based on the company's needs.

Tipo de puesto: Tiempo completo

Salario: $3.500.000 - $4.500.000 al mes

Puede trasladarse/mudarse:

- Medellín, Antioquia: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Proven experience as an IT Supporter or Help Desk Support,.: 2 años (Obligatorio)

Idioma:

- B1 English or Higher? (Obligatorio)


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