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Employee Service Intake
hace 2 meses
Job Description:
Employee Service Intake (H&S)
UPS Job Name: GBS Customer Support Rep II
City: Medellin
Grade: 8
WFO 2 months/ WFH 2 months
Job Summary
This position supports the Human Resources Service Center.
Responsibilities:
- Ensures that OSHA recordkeeping and Auto reporting requirements are adhered to.
- Prepares and/or coordinates information for internal and external contacts.
- Interacts with all levels of management and medical providers.
- Handles confidential and sensitive information tactfully and with discretion.
- Prepares for additional responsibilities within the HR Service Center.
- Experience and ability to communicate orally with people in English
- Preferred but not required six months general office support or call center experience, in a fast paced office environment.
- Availability to work from site/office in Medellin
- Possesses strong customer service skills and professionalism
- Ability to interact with all levels of management, both internally and externally clients
- Maintain detailed documentation and accurate records
- Team player with strong interpersonal skills and concise written and verbal communication skills
- Strong analytical, problem solving, basic research and time management skills
- Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail
- Working knowledge of DOT regulations and OSHA regulations – Preferred
- Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe – Preferred
- Ability to type 30 wpm - Preferred
- Answer calls
- Work On Site (Tranvia Medellin) 2 months WFH/2months WFO
- Monday to Friday (Office Hours)
- Shift: Day
- English Proficiency Writing and Speaking (Advance)
- Grade 8
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.