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Medical Front Office Coordinator
hace 4 meses
This position is fully remote.
Virtual Rockstar is searching for a highly organized and detail-oriented Virtual Front Office Coordinator to join our client's Physical Therapy team in New York. As the Virtual Front Office Coordinator, you will play a vital role in ensuring the smooth operation of our client's clinic by managing various administrative tasks and providing exceptional customer service to patients.
Responsibilities:- Contact scheduled patients to confirm appointments and provide necessary details.
- Maintain and update the appointment calendar for accurate scheduling.
- Respond to patient inquiries professionally via phone and email.
- Maintain up-to-date patient records following HIPAA guidelines.
- Collaborate with medical staff to manage daily schedules efficiently.
- Ensure patient privacy and confidentiality following protocols.
- Address patient questions with clear responses.
- Assist patients in rescheduling appointments as needed.
- Coordinate referrals from other healthcare providers for seamless transitions.
- Send personalized communications to enhance patient experience.
- Collect feedback from patients post-sessions for satisfaction assurance.
Requirements
- Prior experience in a similar role, preferably in a physical therapy environment.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in managing appointment calendars and EMR systems.
- Spanish-speaking proficiency is mandatory.
- Ability to work both independently and collaboratively in a remote setup.
- Commitment to maintaining patient privacy and confidentiality.
Benefits
- Competitive salary based on experience.
- Opportunities for professional development and career advancement.
- Work in a supportive team environment with growth potential.
- Contribute to building and strengthening families, making a meaningful impact.
