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Bilingual Agent Position

hace 3 meses

Bogotá, Bogotá D.E., Colombia ContactPoint360 A tiempo completo

ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We're Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too.

Please check out our video on YouTube.

This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360:

Who Are We Looking For?


We are looking for B2 English speakers, with great customer service skills and an amazing attitude to learn and grow
PLEASE LEAVE YOUR CV.



Responsibilities for Customer Service Agent

  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous manner at all times to deescalate stressful situations
  • Document personal information to create, update, or adjust customer accounts
  • Prepare callrelated information for purposes of auditing and reporting
  • Provide and respond to feedback about any aspect of the job or its duties
  • Suggest products and services to clients based on their requests and needs
  • Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Qualifications for Customer Service Agent:

  • Prior experience working in call centers or as an athome customer service agent
  • English language skills
  • Excellent verbal and written communication skills
  • Good empathy and listening skills to deescalate situations and identify the underlying issues of a problem
Base salary attendance bonus.+ incentives + commissions

Medical insurance

Join the CP360 family today

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LinkedIn:
ContactPoint 360

Facebook:
ContactPoint 360

Instagram:
ContactPoint 360

Twitter:
ContactPoint 360

**From Maple Leaf to Colombia: Proudly Colombian, Uniquely Canadian.