Bilingual Team Manager

hace 7 días


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: Bilingual Team Leader

This is a remote position that requires a strong leader to manage and lead a team of at least 5 customer support agents. The ideal candidate will have a proven track record of success in customer support and will be fluent in both English and Spanish.

Responsibilities:
  • Manage and lead a team of customer support agents to ensure high-quality customer service is maintained at all times.
  • Train and develop other customer support and operations team members to improve their skills and performance.
  • Monitor team performance and report on metrics to ensure the team is meeting its goals.
  • Handle complex and escalated customer service issues in a professional and timely manner.
  • Establish team goals and conduct performance appraisals to ensure the team is meeting its objectives.
  • Update SOPs as new processes are created and implemented to ensure the team is following best practices.
  • Manage the schedule of the staff to ensure adequate coverage and minimize overtime.
Requirements:
  • Proven work experience as a team leader or supervisor in customer support.
  • Strong understanding of how a customer support function operates.
  • Strong problem-solving and decision-making skills.
  • Access to reliable, fast internet.
  • Extremely detail-oriented.
  • Fluent written and spoken English.
  • (Preferred) fluent written and spoken Spanish.
  • Composure to remain calm under pressure.
  • Independent critical thinking and problem-solving ability.
  • High degree of personal integrity and accountability.
Independent Contractor Perks:
  • HMO Coverage for eligible locations.
  • Permanent work from home.
  • Immediate hiring.
  • Steady freelance job.

This is a great opportunity for a motivated and experienced customer support leader to join our team at BruntWork and make a real impact.


  • Bilingual Team Manager

    hace 7 días


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Team LeaderThis is a remote position.OPEN TO: BILINGUAL CANDIDATES ONLY (English/Spanish)Schedule:Monday to Friday8 AM to 5 PM New York time1 hour Unpaid BreakResponsibilities:Manage and lead a team of at least 5 remote customer support agents.Train other customer support and operations team members.Monitor team performance and report on...

  • Bilingual Team Manager

    hace 6 días


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Team LeaderThis is a remote position that requires a high level of customer service and team management skills.Responsibilities:Manage and lead a team of at least 5 remote customer support agents.Train other customer support and operations team members.Monitor team performance and report on metrics.Ensure high-quality customer service is...

  • Bilingual Team Manager

    hace 7 días


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Team LeaderThis is a remote position that requires a strong leader to manage and lead a team of at least 5 customer support agents. The ideal candidate will have a proven track record of success in customer support leadership and will be fluent in both English and Spanish.Responsibilities:Manage and lead a team of customer support agents...

  • Project Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Thirdera A tiempo completo

    About ThirderaThirdera is a leading ServiceNow partner, recognized for its innovative approach and rapid growth. As a Major Contender in Everest Group's 2022 market report, we're expanding our global team with talented individuals who can help us create a better world through digital transformation and optimization of IT infrastructure.Job SummaryWe're...


  • Bogotá, Bogotá D.E., Colombia Room4 Media A tiempo completo

    About the RoleWe are seeking a highly skilled Marketing Accounts Manager to join our team at Room4 Media. As a key member of our marketing team, you will be responsible for managing client relationships, developing marketing strategies, and leading a small team of marketing professionals.Key ResponsibilitiesClient Management & Relations:Serve as the primary...

  • QA Team Manager

    hace 7 días


    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled QA Team Manager to lead our Quality Assurance team in Amadeus Media R&D. As a key member of our team, you will be responsible for ensuring the quality and reliability of our software products.Key ResponsibilitiesLead a team of highly skilled QAs and be accountable for their performance and results.Develop and...

  • QA Team Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled QA Team Manager to lead our Quality Assurance team in driving the success of our Media division. As a key member of our R&D team, you will be responsible for ensuring the quality and reliability of our software products.Key ResponsibilitiesLead a team of experienced QAs and be accountable for their performance...

  • Ad Sales Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Sony Pictures A tiempo completo

    Job Title: Ad Sales ManagerSony Pictures Entertainment is seeking a highly skilled Ad Sales Manager to join our team. As a key member of our sales team, you will be responsible for generating revenue from key accounts in the Colombia market.Key Responsibilities:Identify and pursue new business opportunities to drive revenue growth.Develop and maintain strong...

  • Flight Operations Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Flight Operations ManagerLocation: Remote (EST Time Zones)Salary Range: up to 1750 USDJob Summary:The Flight Operations Manager will be responsible for overseeing the indirect operation of global charter flights, ensuring all flight missions are carried out efficiently. This role involves coordinating with senior management, pilots, ground crew,...

  • Team Lead

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Full Potential Solutions A tiempo completo

    {"title": "Team Manager", "description": "Unlock Your Potential with Full Potential SolutionsAt Full Potential Solutions, we're on a mission to create conditions where people can thrive. As a Team Manager, you'll be part of a high-performing team that puts culture and employees first.Key Responsibilities:Lead and develop a high-performing team to achieve...

  • Recruiter - Bilingual

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Solvo Global A tiempo completo

    Job SummarySolvo Global is seeking a highly motivated and experienced Recruiter - Bilingual to join our team. As a Recruiter - Bilingual, you will be responsible for sourcing and recruiting top talent for our organization.Key ResponsibilitiesSource and Recruit Top Talent: Utilize various recruitment strategies to identify and attract top candidates for our...

  • Engineering Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    About the RoleWe are seeking an experienced Engineering Manager to lead our team of software development professionals in Bogotá. As a key member of our organization, you will be responsible for driving the expansion of our development hub and shaping the future of travel technology.Key ResponsibilitiesTeam Leadership: Manage a team of software engineers...

  • Project Manager

    hace 7 días


    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job Title: Project ManagerWe are seeking a highly skilled Project Manager to join our team at Sutherland Global. As a Project Manager, you will be responsible for planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues.Main...


  • Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Key ResponsibilitiesRespond to customer...

  • Bilingual Recruiter

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Solvo Global A tiempo completo

    Job SummarySolvo Global is seeking a highly motivated and experienced Bilingual Recruiter to join our team. As a key member of our recruitment team, you will be responsible for sourcing, screening, and attracting top talent to join our organization.Key ResponsibilitiesTalent Sourcing: Utilize various recruitment strategies to identify and attract top...


  • Bogotá, Bogotá D.E., Colombia Sofvio A tiempo completo

    Job Title: Bilingual Executive Virtual AssistantWe are seeking a highly skilled and organized Bilingual Executive Virtual Assistant to join our team at Sofvio. As a key member of our team, you will be responsible for providing exceptional support to our business owner, ensuring the smooth operation of our short-term rental properties.Key Responsibilities:Act...

  • Asylum Legal Team Lead

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Alexandra Lozano Immigration Law PLLC A tiempo completo

    Job SummaryAlexandra Lozano Immigration Law PLLC is seeking an experienced Asylum Legal Team Lead to manage and lead a team of asylum paralegals, coinciding with attorneys, as well as ensuring the effective processing of asylum cases, and maintaining compliance with immigration laws and regulations.Key ResponsibilitiesTeam leadership and case...


  • Bogotá, Bogotá D.E., Colombia Azeus Systems Limited A tiempo completo

    Azeus Systems Limited: Regional Marketing Manager for LATAMAzeus Systems Limited is seeking a highly skilled Regional Marketing Manager to lead and develop marketing strategies for Latin America (LATAM) and Brazil. As a key member of our team, you will be responsible for driving business growth and expanding our presence in the region.Key...


  • Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Manager, Billing Americas to lead our Americas Billing Operations team. As a key member of our Finance team, you will be responsible for managing the billing processes for our customers in the Americas region.Key ResponsibilitiesManage and motivate a team of 9 analysts to ensure efficient working...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    As a Bilingual Customer Support Specialist, you will engage in bilingual communication, managing both incoming and outgoing calls to assist customers with their inquiries and concerns. Your role will involve troubleshooting issues, providing essential information, and addressing complaints related to the company's offerings.Key Responsibilities:Demonstrate...