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Bilingual Administrative Support Specialist
hace 6 días
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Customer Excellence
hace 3 meses
Estamos buscando Customer Excellence (English/Spanish) para importante compañía de portafolio que brinda servicios a clientes en Estados Unidos. Serás responsable de brindar un servicio al cliente excepcional, atendiendo consultas, cotizaciones de servicio, resolviendo problemas, agendando equipo de operaciones y promoviendo la venta de los productos y servicios de la compañía a través del servicio.
Tu rol:
Customer Service:
Responder de manera rápida y profesional a las consultas de los clientes vía teléfono, correo electrónico o chat.Programar visitas en sitio para los equipos locales con el fin de desarrollar cotizaciones para clientes potencialesSolucionar problemas de los clientes relacionados con los productos o servicios.Mantener registros detallados de las interacciones y resoluciones con los clientes (CRM)Escalar problemas complejos a los miembros apropiados del equipo según sea necesario.Sales:
Identificar y calificar potenciales oportunidades de ventas y dirigirlas adecuadamente al equipo en Estados Unidos.Responder preguntas de potenciales clientes y familiarizarlos con los productos y servicios.Skills:
Proactividad, atención al detallePasión por el servicio Habilidades de comunicación escrita y verbal en inglés y español.Actitud comercial con la capacidad de ayudar a resolver problemas a los clientes.Habilidades Técnicas: Competencia en el uso de software CRM, sistemas de tickets y herramientas de OfficeCapacidad para analizar problemas y encontrar soluciones creativas.Excelentes habilidades de comunicación y construcción de relaciones.Comprensión de la cultura empresarial y las expectativas del cliente en Estados Unidos.¿Qué recibirás por parte de ellos?
Podrás trabajar desde cualquier lugar 100% remotoSalario competitivo acorde con tu perfilContrato directoHorario Lunes a Viernes, 8 a.m. a 5 p.m.Envía tu cv y embárcate en este emocionante proceso que podría cambiarte la vida
Un abrazo,
T-mapp Team
