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B2C Customer Service Executive
hace 3 meses
The B2C Customer Service Executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed.
Key Job Responsibilities
Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)
Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market
Maintain student database and student arrival pipeline
Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.
Develop excellent relationships with students
Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities
Provide efficient, friendly and proactive customer service to students and school personnel.
Continually look for ways to improve service, response times and quality of information
Take responsibility for own administrative tasks, . filing, running reports, collecting payments etc.
Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues
Other duties as assigned
Minimum Qualifications
Bachelor's Degree or equivalent
Strong written and verbal communication skills
Exceptional organizational skills and the ability to solve problems and meet deadlines
Commitment to excellence in customer service
Data entry skills with keen attention to detail
Ability to work independently and as a team
Fluent in Portuguese and English
1-2 years of experience in customer service
Physical Requirements
Sitting
Standing
Walking
Climbing
Lifting up to 50+ pounds
Pulling
Pushing
Carrying
Grasping
Reaching
Bending
Visual Acuity - Color Determination
Speaking
Listening
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