Customer Success Senior Analyst

hace 4 meses

Bogotá Cundinamarca, Colombia DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Provides first-class service to internal and external clients, excellent execution, attention to details, fast learner, dynamic and proactive, team player and willing to go forward and beyond

Role Responsibilities:

- Analyzing and providing valuable insights based on proactive and assigned business research / projects
- Managing Stakeholders
- Managing vendors
- Ensuring the excellent execution of projects related to assets delivery, inventory management and basic pad troubleshooting (Logistic)
- Tirelessly work for improving, efficiency, automation and escalated processes and tools
- Owning small projects
- Coordinating outsourced team performance (5 - 6 people)

Role Qualifications:

- Professional degree (Business administration or related fields desirable)
- At least 1 year of experience leading a team / team management
- English proficiency - B2/C1
- Excel proficiency
- Proven experience handling team performance
- Proven experience elaborating reports
- Excellent attitude, charismatic, champion heart
- Analytical thinking
- Strategic mindset, result oriented and persuasive
- Problem solver
- Strong leadership skills
- Outstanding communication skills with peers, leaders and subordinates
- Team player and multitasking
- Notion of inventory management (Desirable to deal with stock management)
- Tech savvy and experience in the technology industry (desirable)

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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