Customer Service Manager

hace 1 mes


Bogotá, Colombia Sagan A tiempo completo

Job Title: Customer Service Manager - LATAM
Location: Remote (EST Time zone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM EST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

We are a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial and household products. We are committed to delivering excellence. We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join our team and help us grow

Position Overview:

The Customer Service Manager (CSM) will monitor all customer inquiries across multiple platforms in a timely manner while ensuring the highest level of customer satisfaction is maintained. The CSM will be responsible for maintaining positive product and business reviews across all platforms and addressing any customer-reported issues. The CSM must be a proactive customer advocate who is always looking to improve the customer experience before issues reach company management.

Key Responsibilities:

  • Platform Management: Administer third-party e-commerce marketplaces such as Amazon, Walmart, eBay, and others.
  • Customer Support: Respond to platform CSR requests and provide higher-tier customer service.
  • Coordination: Coordinate between various departments (domestic and international), including e-commerce customer service and logistics.
  • Order Processing: Verify pending purchase orders, place confirmed orders, and create shipments.
  • Issue Escalation: Escalate time-sensitive information from third-party companies and warehouses to senior team members.
  • Inventory Monitoring: Monitor inventory levels and report to the e-commerce manager.
  • Reporting: Create weekly customer service reports and present information.

Qualifications:

  • Associate's degree (Bachelors degree in business administration or related field preferred).
  • 2+ years of eCommerce sales support experience.
  • Proficiency in Amazon Seller Central, Shopify, Shipstation preferred.
  • Understanding of ERP or inventory management systems such as SKUVault.
  • Strong English communication skills, both verbal and written.
  • Ability to prioritize and meet deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office and Google Sheets.
  • Strong leadership skills with a focus on team building, coaching, and developing talent.

Nice-to-Haves:

  • Experience with Excel, Amazon SellerCentral, Google Sheets, and some WMS or ERP systems.
  • Flexible to changing conditions and possessing a high level of integrity.

Additional Requirements:

  • Reliable, stable, and high-speed home internet access.
  • A private and distraction-free workspace.
  • Consciousness of data security and respect for clients' confidential information.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.



  • Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...


  • Bogotá, Cundinamarca, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?What youll do as a Customer Service Associate?Respond to all...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Titulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...

  • Customer Service Agent

    hace 3 meses


    Bogotá, Colombia Unicity A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday-...

  • Customer Service Manager

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill his/her direct reports to...


  • Bogotá, Colombia Torre A tiempo completo

    We (Torre) are helping Globaltize find a top candidate to join their team full-time for the role of Sales & Customer Service Representative.Compensation:USD 1.5K - 2K/month.+ Bonuses (up to 10% of base compensation)Location:Remote (for Colombia and Argentina residents).Mission of Globaltize:"At Globaltize, we empower USA-based companies to unlock the...

  • Customer Service Manager

    hace 2 semanas


    Bogotá, Colombia NielsenIQ A tiempo completo

    Job Description The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill...


  • Bogotá, Colombia Kaplan International Languages A tiempo completo

    The B2C Customer Service Executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed. Key Job...

  • Manager Customer Success

    hace 1 semana


    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...


  • Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description Location: Bogotá Modality: Hybrid Job Description About the Job The Customer Service Associate is responsible of offering service to our top clients and of managing the complex countries of the LATAM region; ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms....


  • Bogotá, Cundinamarca, Colombia Transcom A tiempo completo

    _**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...


  • Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...


  • Bogotá, Bogotá D.E., Colombia Expeditors A tiempo completo

    Position OverviewThe purpose of this role is to deliver an exceptional customer experience at Expeditors through comprehensive ownership and accountability for:Understanding Client Needs: Gain insights into the global client's profile, requirements, and expectations.Business Retention: Maintain existing accounts while actively seeking opportunities for...

  • Service Delivery Manager

    hace 3 semanas


    Bogotá, Colombia Anthology Inc A tiempo completo

    Description Service Delivery Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s...

  • Customer Care Manager

    hace 3 meses


    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleCustomer Care ManagerSummary of the role:Our global Airlines Customer Care team is responsible for providing excellent customer service to Outpayce Airlines customers. Managing key strategic customers from an operational perspective, drive customer improvements, ensure service delivery execution and being the customer voice. Our team is part of...


  • Bogotá, Colombia Sitel A tiempo completo

    About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...


  • Bogotá, Bogotá D.E., Colombia Expeditors A tiempo completo

    Company Overview "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a leading Fortune 500 enterprise, Expeditors employs over 18,000 skilled professionals in a global network of more than 300 locations across six continents. We cater to the increasingly complex demands of international trade...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer service specialist BogotaYoure the player were missing on this TOP TeamWere looking for a Customer Expert. You will be responsible for responding to all customer inquiries and providing excellent customer service by being a good listener, proactive, patient, and understanding. You must work with confidential customer information while handling it...


  • Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Service Coordinator II - LATAMLocation: Remote (CST Time zone)Salary Range: up to 1700 USD Work Schedule: Monday-Friday, 2:00 PM to 10:30 PM CST NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...