Guest Experience Manager
hace 4 meses
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.About the role
Seek out opportunities for guest-centric experiences in all outlets of the hotel and assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
What you will do
Seeks out opportunities for guest-centric experiences in all outlets of the hotel
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Measures results (challenges, successes, etc.) and communicates on a weekly basis to the team.
Oversee and implement Hotel Guest Experience initiatives and ideas.
Identify all experience assistant guests
Look for new/innovative ways to provide anticipatory service
Coordinate among all departments for seamless execution of service
Coordinate correspondence with guests pre and post stay
Oversee Experience Assistant team
Communicate successes to the Hotel in an effort to keep intensity and focus high.
Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests.
Supervises the activities of the Experience Assistant team in order to ensure adherence to Four Seasons standards, policies & procedures
What you bring
Degree on hospitality management or related field
3 years of experience in similar roles within the hotel industry.
Exceptional customer service skills
Strong verbal and written communication skills
Attention to detail
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full time
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