Guest Experience Manager
hace 5 meses
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.About the role
Seek out opportunities for guest-centric experiences in all outlets of the hotel and assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
What you will do
Seeks out opportunities for guest-centric experiences in all outlets of the hotel
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Measures results (challenges, successes, etc.) and communicates on a weekly basis to the team.
Oversee and implement Hotel Guest Experience initiatives and ideas.
Identify all experience assistant guests
Look for new/innovative ways to provide anticipatory service
Coordinate among all departments for seamless execution of service
Coordinate correspondence with guests pre and post stay
Oversee Experience Assistant team
Communicate successes to the Hotel in an effort to keep intensity and focus high.
Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests.
Supervises the activities of the Experience Assistant team in order to ensure adherence to Four Seasons standards, policies & procedures
What you bring
Degree on hospitality management or related field
3 years of experience in similar roles within the hotel industry.
Exceptional customer service skills
Strong verbal and written communication skills
Attention to detail
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full time
-
Guest Experience
hace 6 meses
Cartagena, Colombia Torre A tiempo completoWe're helping one of our clients, Fénix Beach Cartagena, hire for Guest Experience - full-time. “Join our team committed to wellness and the environment on the beautiful island of Tierra Bomba!” Compensation: COP1,6M/month. + Commissions(~COP500K/month). Location: Fenix Beach, Cartagena Province, Bolivar, Colombia. Skills: Proficient in...
-
Guest Experience
hace 6 meses
Cartagena, Colombia Sofvio A tiempo completoWe're helping one of our clients, **Fénix Beach Cartagena**, hire for a **Guest Experience.** “Join our team committed to wellness and the environment on the beautiful island of Tierra Bomba! ” Compensation**:COP1,6M/month.** + Commissions (~COP500K/month). Location**:Fenix Beach, Cartagena Province, Bolivar, Colombia.** Skills**:Proficient in...
-
Guest Experience Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we thrive on people-first culture. We believe that the best way to provide exceptional guest experiences is through a world-class employee experience and company culture. Our team members around the world are passionate about delivering luxury with genuine heart, and we empower them to do so through comprehensive training...
-
Excellence in Guest Experience Management
hace 2 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsWe are a collective of individuals who strive for excellence, driven by a passion to create remarkable experiences for our guests, residents, and partners. Our team members around the world embody luxury with genuine heart, delivering exceptional guest experiences through a commitment to quality and attention to detail.Our purpose is to...
-
Guest Experience Manager
hace 2 días
Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Hotel Guest Relations Specialist in Cartagena
hace 2 meses
Cartagena de Indias, Bolívar, Colombia Pvtistes A tiempo completoHotel Guest Relations Specialist in CartagenaExciting Opportunity:We are seeking a Guest Relations Specialist to join our team at Sofitel Barú Calablanca in beautiful Cartagena, Colombia. As a Guest Relations Specialist, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.Key...
-
General Manager
hace 4 meses
Cartagena, Colombia SOFITEL LEGEND A tiempo completo**Company Description** Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality,...
-
Front Office Manager
hace 6 meses
Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
General Manager
hace 6 días
Cartagena, Colombia Accor Hotels A tiempo completoSOFITEL LEGEND Cartagena, Colombia REF20549U General Manager - Sofitel Legend Santa Clara Cartagena Company Description: Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you to explore innovative ways to enhance every guest...
-
Hotel General Manager
hace 2 meses
Cartagena, Colombia Hilton Technologies A tiempo completoHotel General Manager - Nacar Curio Collection By Hilton - Franchise Brand - Curio Collection by Hilton Curio is a collection of remarkable, independent hotels whose unique unifying feature is their glorious individuality. Each hotel is carefully selected for its character and personality, providing unexpected and authentic experiences for passionate...
-
Front Office Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we believe that our people are the driving force behind our success. We're looking for a talented Front Office Manager to join our team in Cartagena, Colombia. As a member of our Front Desk team, you will be responsible for ensuring that our guests have an exceptional experience.About the location:Our hotel is located in...
-
Hotel General Manager
hace 2 meses
Cartagena, Colombia Hilton Technologies A tiempo completoHotel General Manager - Nacar Curio Collection By Hilton - Franchise **Job Requirements ***Brand - Curio Collection by Hilton** Curio is a collection of remarkable, independent hotels whose unique unifying feature is their glorious individuality. Each hotel is carefully selected for its character and personality, providing unexpected and authentic...
-
Executive Administrative Assistant
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: At Four Seasons, we pride ourselves on delivering exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners, and we believe that the best way to enable them to do so is through a world-class employee experience...
-
Food & Beverage Director
hace 6 meses
Cartagena, Colombia Sofitel Barú Calablanca Beach Resort A tiempo completo**Job Description**: Lead a dynamic and highly creative team focused on guest experience & revenue generation for 9 outlets, banquets and IRD operations. Guest satisfaction must always be a focus - creating unique F&B experience. Generate team development Work Experience Hotel administration professional, with at least 5 years of experience in F&B...
-
Executive Administrative Assistant
hace 7 meses
Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Hotel Operations Director
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Hilton Technologies A tiempo completoAbout UsNacar Hotel, a member of Curio Collection By Hilton, is a luxury hotel located in the historic center of Cartagena, Colombia. We strive to create cultural connections and provide unique experiences for our guests.Job DescriptionWe are seeking an experienced General Manager to lead our hotel operations. The ideal candidate will possess excellent...
-
Luxury Hotel Operations Director
hace 3 semanas
Cartagena de Indias, Bolívar, Colombia Hilton Technologies A tiempo completoNacar Curio Collection By Hilton is seeking an experienced Luxury Hotel Operations Director to lead the management of our hotel in Cartagena, Colombia. As a key member of our team, you will be responsible for directing hotel operations, developing commercial strategies, and managing ongoing profitability.ResponsibilitiesManage and lead the hotel's daily...
-
Manager, Fp&a
hace 6 meses
Cartagena, Colombia Elder Care Homecare A tiempo completoElder Care Homecare is seeking a highly skilled and experienced **Manager, FP&A. **We are a private pay homecare agency servicing New York, Connecticut, Massachusetts and have further expansion planned in the near future. **This is a remote role based in Cartagena, Colombia.** As the **Manager, FP&A**, you will be responsible for financial reporting,...
-
Executive Administrative Assistant
hace 2 meses
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:The...
-
Administrative Support Coordinator
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:We are a global hospitality leader, driven by our people and committed to excellence. Our team members create unforgettable experiences for our guests, residents, and partners through a passion for luxury with genuine heart.At Four Seasons, we prioritize creating a world-class employee experience and company culture that enables our people...