Hotel Operations Director

hace 4 días

Cartagena de Indias, Bolívar, Colombia Hilton Technologies A tiempo completo

About Us

Nacar Hotel, a member of Curio Collection By Hilton, is a luxury hotel located in the historic center of Cartagena, Colombia. We strive to create cultural connections and provide unique experiences for our guests.

Job Description

We are seeking an experienced General Manager to lead our hotel operations. The ideal candidate will possess excellent leadership skills, strong knowledge of the hotel market, and a focus on public relations, business strategy, and financial analysis.

Responsibilities

  • Manage and lead the hotel operations to ensure excellence in guest experience and team member engagement.
  • Develop and follow up on commercial strategies, including pricing, segmentation, distribution channels, advertising, and promotion.
  • Perform market environment analysis, competitive set, market statistics, and historical data.
  • Manage ongoing profitability, ensuring revenue targets, guest satisfaction, and team member engagement are met and exceeded.
  • Lead management and analysis of services, monitoring guest satisfaction levels.
  • Present results of operation to the Board of Directors.
  • Implement and maintain current processes in the management system (quality and sustainability).
  • Follow up implementation of administrative processes of Human Management.
  • Exercise legal representation of the company.
  • Meet and exceed service standards of the Hilton brand.

Qualifications and Requirements

  • Excellent leadership skills with strong knowledge of the hotel market.
  • Strong focus on public relations, business strategy, strategic planning, operational management, and financial analysis.
  • Demonstrated experience of at least 1 year as a General Manager in the luxury segment.
  • Professionally trained in tourism and hotel management or related careers.
  • Advanced command of English.

Salary and Benefits

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. Additionally, we provide benefits such as health insurance, retirement plan, and paid time off.

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