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Supervisor, Sales Transaction Support
hace 2 meses
Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Supervisor, Sales Transaction SupportJob Summary
The Supervisor, Sales Transactions Support oversees the production support team and ensures that all transactions are completed within established KPI's in compliance with company policies.
Responsibilities
Sales Support
Is responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support transactional requests
Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs
Participates in quarterly SOX compliance audits
Managing escalations as the first point of contact for the team
Reporting & Business Analysis
Manages various transactional support reporting and dashboard creation
Designs and enables dashboards needed for operational visibility into transactional KPI's and SLO compliance
Evaluates reporting and dashboard data and makes management decisions through trending analysis
Process Improvement
Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption
Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process
People Management
Provides leadership and direction to the team to ensure overall success
Drives accountability for the performance and results of direct reports
Supports hiring decisions and activities including job definition, interviewing, selection, and onboarding
Provides input for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career development
Ensures workload is balanced
Assesses employee engagement and implements strategies and programs to improve it
Models the Equinix Culture and Values
Qualifications
Experience working in a fast paced, dynamic, entrepreneurial environment
Experience partnering with multiple stakeholders, building relationships across the organization
Bachelor's Degree required
Advanced fluency in English (written and verbal) is a must
What will be the difference if you have:
Experience in sales/revenue operations or post-sale operations or similar experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
