Bilingual Customer Service Representative

hace 1 semana


Medellín, Antioquia, Colombia Sales Rain A tiempo completo $1.500.000 - $3.500.000 al año

Role:
Bilingual Customer Service Representative | Healthcare Background

Location:
Medellín, El Poblado (Milla de Oro)

Employment Type:
Permanent / Full-Time

Contract Type
: Indefinite Term

Start date:
December 01, 2025 | 40 hours per week

Schedule:

Monday to Friday – 8:00 a.m. to 5:00 p.m. Massachusetts time

Weekends off 

Works on Colombian holidays.

Base Salary:

$3,500,000 COP 

Job Description

We are seeking a Bilingual Customer service representative with prior healthcare industry experience to join our on-site team in Medellín. In this role, you will provide outstanding customer service and play a key role in delivering a positive client experience. The ideal candidate is tech-savvy, bilingual (English/Spanish), and passionate about helping others.

Key Responsibilities:

· Collect complete Patient's demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information

· Verify patients' preferred pharmacy and imaging in QuickView

· Verify patients' demographics and insurance info during every call

· Make reminder calls for appointments.

· Call patients for follow-up appointments

· Collect on all copays, outstanding balances

· Call to remind patients of outstanding balances. Remind patients of any upcoming appointments and or collect balances before ending every call

· Review scheduling guidelines and schedule notes before scheduling appointments.

· Collecting complete messages and sending them to the appropriate medical team.

Skills, Knowledge & Expertise

  • At least 6 months in the BPO supporting both English and Spanish-speaking callers

  • Previous experience in healthcare programs

  • Experience with electronic health records (EHR) systems.

  • Excellent communication, organizational, and multitasking skills.

  • Strong customer service orientation and problem-solving abilities.

Why Join Sales Rain S.A.S.?

Be part of a growing company with a strong presence in different locations

around the world.

Work in a dynamic and supportive environment.

Opportunities for professional growth and development.

Competitive salary and benefits package.

Sales Rain S.A.S is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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