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Bilingual Customer Service Representative
hace 2 semanas
Role:
Bilingual Customer Service Representative | Healthcare Background
Location:
Medellín, El Poblado (Milla de Oro)
Employment Type:
Permanent / Full-Time
Contract Type
: Indefinite Term
Start date:
December 01, 2025 | 40 hours per week
Schedule:
Monday to Friday – 8:00 a.m. to 5:00 p.m. Massachusetts time
Weekends off
Works on Colombian holidays.
Base Salary:
$3,500,000 COP
Job Description
We are seeking a Bilingual Customer service representative with prior healthcare industry experience to join our on-site team in Medellín. In this role, you will provide outstanding customer service and play a key role in delivering a positive client experience. The ideal candidate is tech-savvy, bilingual (English/Spanish), and passionate about helping others.
Key Responsibilities:
· Collect complete Patient's demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information
· Verify patients' preferred pharmacy and imaging in QuickView
· Verify patients' demographics and insurance info during every call
· Make reminder calls for appointments.
· Call patients for follow-up appointments
· Collect on all copays, outstanding balances
· Call to remind patients of outstanding balances. Remind patients of any upcoming appointments and or collect balances before ending every call
· Review scheduling guidelines and schedule notes before scheduling appointments.
· Collecting complete messages and sending them to the appropriate medical team.
Skills, Knowledge & Expertise
At least 6 months in the BPO supporting both English and Spanish-speaking callers
Previous experience in healthcare programs
Experience with electronic health records (EHR) systems.
Excellent communication, organizational, and multitasking skills.
Strong customer service orientation and problem-solving abilities.
Why Join Sales Rain S.A.S.?
Be part of a growing company with a strong presence in different locations
around the world.
Work in a dynamic and supportive environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
Sales Rain S.A.S is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
