Customer Service Representative

hace 2 semanas

Medellín, Antioquia, Colombia Team 360 Staffing A tiempo completo US$40.000 - US$60.000 al año

Team 360 Staffing is seeking a reliable and proactive Customer Service Representative to support our client, a leading provider of innovative and accessible CNC solutions. The ideal candidate will be responsible for delivering exceptional customer service, handling high-volume inbound calls, managing administrative tasks, and supporting customers with inquiries related to orders, products, or troubleshooting. You will play a key role in ensuring customer satisfaction while maintaining accurate records in the customer management system.

Company:

Team 360 Staffing is a trusted staffing and recruitment agency that connects job seekers with the right opportunities across various industries. You will be working for a company that creates powerful, affordable, and well-supported CNC solutions for makers, small businesses, and industrial teams. Their product lineup includes CNC plasma tables, gantry mills, press brakes, welding accessories, and integrated software, all designed to empower innovation and manufacturing accessibility.

Benefits:

  • Health insurance policy with Seguros Bolívar
  • Paid time off
  • Salary: $ USD (Depending on experience)

Key Responsibilities:

  • Handle high-volume inbound customer calls and email support
  • Provide timely and accurate responses to customer inquiries regarding products, orders, and technical support
  • Maintain excellent customer service standards while effectively resolving client issues
  • Perform administrative and data entry tasks, ensuring information is accurately logged in the system
  • Utilize CRM or ATS platforms (such as Microsoft Dynamics, Salesforce, or similar tools) to manage customer accounts and interactions
  • Collaborate with internal teams to escalate and resolve complex service issues

Requirements:

  • Minimum 1+ years of experience in a call center or high-volume customer service environment
  • Experience with data entry and administrative procedures
  • Proficient in using CRM, ATS, or customer management platforms (e.g. Microsoft Dynamics, Salesforce, SAP, etc.)
  • Strong written and verbal communication skills in English
  • Detail-oriented with strong organizational and time management abilities
  • Ability to multitask in a fast-paced environment and manage multiple customer requests effectively

Location: Medellín, Antioquia

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