Customer Success Manager I
hace 2 meses
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you
As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, handle renewals, and effectively accelerate value for our customers.
What you will be doing:
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
- 2+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry.
- Fluent in written and spoken English.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly.
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.
- The General Pension System
- Public Health Insurance
- Complimentary Social Services
- 15 days of PTO, accruing at 1.25 days per month
-
Customer Success Manager I
hace 3 meses
Medellín, Antioquia, Colombia Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...
-
Customer Success Manager I
hace 3 meses
Medellín, Antioquia, Colombia Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...
-
Customer Success Manager I
hace 2 meses
Medellín, Colombia Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...
-
Customer Success Manager I
hace 2 meses
Medellín, Colombia Tbwa ChiatDay Inc A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...
-
Manager, Customer Success
hace 4 meses
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...
-
Customer Success Manager
hace 2 meses
Medellín, Antioquia, Colombia elev8.io A tiempo completo**Hiring: Customer Success Manager** **Position Summary**: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...
-
Customer Success Manager
hace 2 meses
Medellín, Colombia elev8.io A tiempo completoHiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic...
-
Senior Customer Success Growth Manager
hace 4 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoJob Title: Senior Customer Success Growth ManagerCompany Overview: SD Solutions is a global staffing company that connects talented professionals with exciting job opportunities. Our platform offers a cloud solution to scale and automate global payables operations, providing a comprehensive suite of tools for businesses to streamline their financial...
-
Customer Success Manager Northam
hace 2 meses
Medellín, Antioquia, Colombia Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. **As Customer Success Manager**, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a **remote position (within Colombia)**,...
-
Tipalti | Customer Success Leading Manager
hace 3 meses
Medellín, Colombia SD Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Customer Success Leading Manager to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that...
-
Customer Success Program Manager II
hace 1 mes
Medellín, Colombia Recurly A tiempo completoAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
-
Customer Success Program Manager II
hace 2 días
Medellín, Antioquia, Colombia Recurly A tiempo completoAbout Recurly:We are a leading provider of subscription management platforms, empowering thousands of companies worldwide to harness the power of recurring revenue growth. Our platform enables billions of credit card transactions and has recovered nearly $1.2 billion in revenue for our customers.As a Customer Success Program Manager II, you will play a key...
-
Customer Success Manager
hace 4 semanas
Medellín, Antioquia, Colombia Virtuagym A tiempo completoAbout Virtuagym">Virtuagym is a remote-friendly company that offers a unique opportunity to work with a diverse team of over 35 nationalities. As a Customer Success Manager, you will be responsible for the growth and development of our business in the North American market.
-
Customer Success Program Manager Ii
hace 1 mes
Medellín, Antioquia, Colombia Recurly A tiempo completoAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
-
Customer Success Specialist
hace 3 meses
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo**Join Our Team as a Customer Success Specialist!** Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference. **Position**: Customer Success Specialist **Shift Schedule**: Monday to Friday, 8:00 am to 8:00 pm EST **Key...
-
Customer Success Specialist
hace 2 meses
Medellín, Antioquia, Colombia Tbwa ChiatDay Inc A tiempo completoAt Podium, we empower local businesses to thrive with our AI-driven platform and outcome-focused approach. Our mission is to create a community of successful businesses that drive growth and innovation.As a key member of our team, you will play a vital role in driving customer success and satisfaction for our small business customers. You will develop...
-
Customer Success Manager
hace 2 meses
Medellín, Colombia Jackson Square Company A tiempo completoEstamos en búsqueda de un Customer Success Manager comprometido que se una a nuestro equipo para transformar el proceso de búsqueda de empleo, haciéndolo más eficiente, personalizado y exitoso para profesionales de diversas industrias. Nos enfocamos en el Reclutamiento Inverso y la orientación profesional, y hemos creado una plataforma que no solo...
-
Uptalent Customer Success Manager
hace 1 mes
Medellín, Antioquia, Colombia Uptalent A tiempo completoWe are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele,...
-
Customer Success Strategist
hace 3 semanas
Medellín, Antioquia, Colombia AgileEngine A tiempo completoWe are seeking an experienced Customer Success Strategist to join our team in Bogota and Medellin. AgileEngine is a fast-growing company that creates award-winning software solutions for top-tier clients.As a Customer Success Strategist, you will play a crucial role in building long-term relationships with customers, developing key business networks, and...
-
North American Customer Success Representative
hace 3 semanas
Medellín, Antioquia, Colombia Virtuagym A tiempo completoAbout VirtuagymVirtuagym is a remote-friendly company that provides a comprehensive solution for the fitness industry. As a leading player in this space, we are dedicated to helping our customers achieve their goals and improve their overall well-being.We are seeking a highly motivated and experienced Customer Success Manager to join our team in North...
