Customer Success Manager

hace 1 mes

Medellín, Colombia Jackson Square Company A tiempo completo

Estamos en búsqueda de un Customer Success Manager comprometido que se una a nuestro equipo para transformar el proceso de búsqueda de empleo, haciéndolo más eficiente, personalizado y exitoso para profesionales de diversas industrias. Nos enfocamos en el Reclutamiento Inverso y la orientación profesional, y hemos creado una plataforma que no solo conecta a los candidatos con las oportunidades perfectas, sino que también les brinda las herramientas y el apoyo necesarios para que crezcan en sus carreras. Seguimos expandiéndonos y buscamos a alguien para mejorar nuestras tasas de retención y satisfacción de clientes.

Descripción del puesto:

Como Customer Success Manager, tendrás un papel fundamental para que nuestros clientes alcancen sus metas profesionales a través de nuestra plataforma. Serás responsable de desarrollar e implementar estrategias de retención, ofrecer un servicio al cliente excepcional y colaborar estrechamente con el equipo para mejorar continuamente nuestras ofertas. Buscamos a una persona con visión estratégica, orientada a lograr resultados medibles y que comprenda bien el servicio al cliente en el entorno digital.

Responsabilidades:

  1. Desarrollar e implementar estrategias de retención para fortalecer la lealtad de los clientes y reducir la tasa de deserción.
  2. Realizar revisiones periódicas con los clientes para recopilar opiniones, evaluar su satisfacción y detectar oportunidades de mejora.
  3. Colaborar con los equipos de ventas, marketing y desarrollo de producto para garantizar una experiencia del cliente coherente y superar sus expectativas.
  4. Analizar el uso de la plataforma por parte de los clientes para identificar tendencias, predecir posibles bajas y abordar proactivamente cualquier problema.
  5. Crear y mantener documentación detallada sobre los procesos de satisfacción del cliente y mejores prácticas.
  6. Capacitar y apoyar a los miembros del equipo a brindar un servicio al cliente de calidad y comprender el impacto de sus roles en la retención.
  7. Definir planes de éxito para los clientes, identificando factores clave, objetivos de logro, posibles desafíos y sugerencias.
  8. Organizar y dirigir sesiones de retroalimentación con los clientes para informar el desarrollo de productos y mejoras en el servicio.
  9. Vender nuestros servicios a nuevos clientes potenciales y atender llamadas entrantes.
  10. Preparar y presentar informes sobre métricas de éxito y retención al equipo ejecutivo.

Requisitos:

  1. Título universitario en Administración de Empresas, Marketing, Comunicación o un campo relacionado.
  2. Más de 3 años de experiencia en roles de satisfacción del cliente, gestión de cuentas o similares, preferiblemente en Tecnología o en el sector de Recursos Humanos.
  3. Excelente dominio del inglés, con la capacidad de comunicar ideas complejas de manera clara.
  4. Comprobada experiencia en el desarrollo e implementación de estrategias efectivas de retención de clientes.
  5. Excelentes habilidades interpersonales y de comunicación, con capacidad para construir relaciones duraderas con clientes y compañeros de equipo.
  6. Sólidas habilidades analíticas, con capacidad para transformar datos en estrategias concretas.
  7. Experiencia con softwares CRM y herramientas de comunicación digital.
  8. Capacidad para trabajar en un entorno dinámico y manejar múltiples prioridades.
  9. Pasión por ayudar a otros a alcanzar sus metas profesionales.

Salario:

Aproximádamente 1000 - 2000 USD (incluye salario base y comisiones)

Ubicación:

Por ahora estamos aceptando postulaciones de personas que vivan en Medellín, Envigado, Itagüí, Bello, Sabaneta y Caldas.

Requerimientos:

Educación mínima: Universidad / Carrera Profesional
3 años de experiencia
Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

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