Customer Success Manager

hace 2 semanas

Medellín Antioquia, Colombia elev8.io A tiempo completo

**Hiring: Customer Success Manager**

**Position Summary**:
elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.

We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients, helping them achieve their business goals.
- Develop an in-depth understanding of each customer's business objectives, industry challenges, and how our solutions align with their goals.
- Provide tailored solutions to optimize the customers experience and ensure they are maximizing the value of our products.
- Serve as the primary point of contact for clients in the behavioral health space after the sale, managing day-to-day interactions and ensuring a seamless experience throughout the customer lifecycle.
- Partner closely with product fulfillment teams such as SEO and PPC to stay informed about project progress, campaign statuses, and any updates that impact customers.
- Proactively identify opportunities for upselling and cross-selling within existing customer accounts, driving additional revenue by offering relevant solutions that meet customer needs.
- Act as the voice of the customer within the company, relaying feedback and insights to the product, product fulfillment, and leadership teams.
- Monitor and report on customer health scores, churn risk, and overall customer success metrics.
- Work alongside the Project Manager

**Qualifications**:

- Proven experience in sales, customer success, and B2B client-facing roles.
- Strong understanding of digital marketing best practices, particularly SEO and PPC. Previous experience in an agency setting is preferred.
- Familiarity with project management tools such as ClickUp, Trello, or Asana.
- Self-motivated, adaptable, and capable of working independently.
- C2 level proficiency in English.

**As a values-based firm, we believe in**:

- **
Appreciate the Journey**:

- understanding that the daily hustle is the dream.
- ** Go The Extra Mile**:

- attaining desired outcomes regardless of efforts required.
- ** Customers are King**:

- helping them thrive are our priorities and expectations
- **Act Like an Owner**:

- taking full responsibility for our work and actions.
- ** Focus on A-Players**:

- fostering a growth mindset, always aiming to learn, and achieve desired results.
- **Understand the Why**:

- driving change and helping people out of suffering
- **Focus on Impact**:

- achieving stellar results by focusing on performance and goals.
- ** Adapt and Evolve**:

- continuously learning and evolving is requisite for being #1

**Compensation and Growth Potential**:
**About elev8**:
elev8.io provides 360-degree solutions for the behavioral health industry. We do so by helping facilities with:
**1)** Generating qualified leads on all channels via **elev8media**
**2) **Optimizing their CRM and overall techstack via **elev8tech**
**3)** Improving their lead-to-admit conversion rates via **elev8sales

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