Customer Success Manager I

hace 4 semanas

Medellín Antioquia, Colombia Podium A tiempo completo

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you

As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, handle renewals, and effectively accelerate value for our customers.

**What you will be doing**:

- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

**What you should have**:

- 2+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry.
- Fluent in written and spoken English.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly.
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.

**What we hope you have**:

- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.

**Benefits**
- Growth Opportunities
- The General Pension System
- Public Health Insurance
- Occupational Risk Insurance
- Complimentary Social Services
- 15 days of PTO, accruing at 1.25 days per month
- 18 national holidays

  • Customer Success Manager I

    hace 1 semana

    Medellín, Antioquia, Colombia Podium81 A tiempo completo

    Customer Success Manager IAt Podium, we're on a mission to empower local businesses with a comprehensive platform and AI-driven solutions that convert leads into paying customers. Our platform is used by millions of workers daily, helping them generate more leads and revenue.We've been recognized for our innovative approach, including Forbes' Next Billion...

  • Customer Success Manager I

    hace 4 semanas

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Customer Success Manager I

    hace 1 semana

    Perímetro Urbano Medellín, Colombia Podium81 A tiempo completo

    At Podium, we're on a mission to empower local businesses with a comprehensive platform and AI-driven tools that convert leads into paying customers. Our platform is used by millions of workers daily, helping them generate more leads and revenue.Our work has been recognized by industry leaders, including Forbes' Next Billion Dollar Startups, Forbes' Cloud...

  • Customer Success Manager I

    hace 1 semana

    Medellín, Colombia Podium81 A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Customer Success Manager I

    hace 1 semana

    Medellín, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Manager, Customer Success

    hace 2 meses

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia elev8.io A tiempo completo

    **Hiring: Customer Success Manager** **Position Summary**: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...

  • Customer Success Manager I

    hace 7 días

    Perímetro Urbano Medellín, Colombia Podium A tiempo completo

    At Podium, we're on a mission to empower local businesses with a comprehensive platform and AI-driven tools that convert leads into paying customers. Our platform is used by millions of workers daily, helping them generate more leads and revenue.We're recognized as a leader in the industry, with accolades from Forbes, Inc., and Fast Company. Our culture is...

  • Customer Success Manager Northam

    hace 2 días

    Medellín, Antioquia, Colombia Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. **As Customer Success Manager**, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a **remote position (within Colombia)**,...

  • Customer Success Manager

    hace 1 semana

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    Customer Success Managerelev8.io is a rapidly growing company in the behavioral health industry, and we're looking for a proactive and outspoken Customer Success Manager to serve as a strategic partner for our clients.Key Responsibilities:Develop an in-depth understanding of each customer's business objectives, industry challenges, and how our solutions...

  • Customer Success Manager I

    hace 3 semanas

    Medellín, Colombia Tbwa ChiatDay Inc A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Customer Success Manager

    hace 1 semana

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at elev8.io. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    About the Roleelev8.io is a rapidly growing company in the behavioral health industry, and we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our clients achieve their business goals and maximize the value of our products.Key ResponsibilitiesDevelop a deep understanding of...

  • Customer Success Manager

    hace 1 semana

    Medellín, Colombia elev8.io A tiempo completo

    Hiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Colombia elev8.io A tiempo completo

    Hiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic...

  • Customer Success Leading Manager

    hace 4 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Customer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team and drive exceptional customer relationships and business growth. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to manage the relationships of our customers throughout the customer...

  • Customer Success Leading Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Customer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team and drive exceptional customer relationships and business growth. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to manage the relationships of our customers throughout the customer...

  • Customer Success Leading Manager

    hace 1 mes

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Customer Success Leading ManagerSD Solutions is seeking a seasoned Customer Success Leading Manager to join our team and drive growth in our fintech unicorn rocketship. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to deliver exceptional customer experiences and drive revenue growth.Key...

  • Customer Success Leading Manager

    hace 2 días

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Customer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team. As a key member of our organization, you will be responsible for growing and managing a team that will own the experience, engagement, adoption, retention, and expansion of our product with our low-touch and scaled/digital customers.Key...

  • Customer Success Leading Manager

    hace 1 semana

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    About SD SolutionsSD Solutions is a leading provider of cloud-based payables automation solutions. We are seeking a talented Customer Success Leading Manager to join our team and help drive the growth and success of our customers.Key ResponsibilitiesPartner with CS Leadership to define and execute SD Solutions' success strategy.Hire, coach, and mentor a...