Manager, Customer Success
hace 1 semana
**Customer Success Manager**
We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship
This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the experience, engagement, adoption, retention, and expansion of our product with our low-touch and scaled/digital customers. You will work closely with your team to maintain a deep understanding of account-specific requirements, be champions for our clients, and strive to enhance both their experience and success. The Manager is responsible for leading a team, with the ability to drive exceptional customer relationships and build strong teams while also being a master motivator and an exceptional analytical thinker.
**Why join Tipalti?**
Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.
**In this role, you will be responsible for**:
- Partner with CS Leadership to define and execute Tipalti's success strategy.
- Hire, coach, and mentor a diverse team of talented CSMs team to manage the relationships of our customers throughout the customer lifecycle.
- Set expectations and goals and manage priorities for your direct reports to contribute to team objectives.
- Define processes to plan, prioritize, execute, and measure success for CS initiatives. Prepare weekly, monthly, and quarterly reports, identify trends, make improvements, and encourage praise for meeting goals.
- Drive and measure key CS metrics, such as customer sentiment, customer retention rates, upsell/cross-sell opportunities, advocacy, and referrals, and develop strategies to improve these metrics.
- Manage clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption.
- Track/assess onboarding, ramping, learning, and enablement (e.g., Mock calls, Live Client Calls - provide coaching and feedback).
- Collaborate with Sales, Solutions Consultants, Customer Onboarding, Customer and Engineering Support, Product, and Marketing to proactively collect, receive, share, and drive action on feedback received.
- Partner with other CS leaders to positively impact productivity, streamline key organizational changes, create leadership alignment, and define and accelerate process improvements to enable vision and success.
- Handle customer escalations, providing solution-oriented results to drive customer revenue and use them as coaching opportunities to further develop the team's skillset.
- Become an expert in our products/services and stay up-to-date with product enhancements, being a consultant, and sharing best practices with customers.
- Drive brand loyalty, customer satisfaction, and advocacy.
- Uncover growth opportunities in your portfolio through upsells and cross-sells.
- Focus on net dollar retention and churn prevention with a north star of Customer experience, advocacy, and loyalty.
**About you**
- Bachelor's Degree required.
- Proven relevant work experience with experience in a Manager role in Customer Success and/or Account Management, within a consumption-based model and in the financial space.
- Prior experience excelling in a fast-paced startup or tech environment.
- Prior experience in digital touch or 1-to-many strategies to scale customer experience and engagement.
- Strong interpersonal skills and demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Experience with reporting and analyzing data, as well as delivering action plans against these results.
- ERP, accounts payable, and fintech experience is a plus.
- Zendesk, Salesforce, and CSM tools (Churnzero, Gainsight, Tota
-
Customer Success Manager – Colombia
hace 3 semanas
Medellín, Antioquia, Colombia Trellix A tiempo completoEnterprise Account Manager - ItalyCustomer Success Manager - Chile (Renewals)Senior Manager, Customer Success ManagementCustomer Success Manager - Colombia (Renewals)Software EngineerSenior Software EngineerEnterprise Account Manager - Saudi ArabiaSoftware Development EngineerSenior Customer Success ManagerCustomer Success Manager, French SpeakingCustomer...
-
Customer Success Manager I
hace 6 días
Medellín, Antioquia, Colombia Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...
-
Customer Success Manager Northam
hace 1 semana
Medellín, Antioquia, Colombia Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. **As Customer Success Manager**, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a **remote position (within Colombia)**,...
-
Customer Success Manager I
hace 6 días
Medellín, Antioquia, Colombia Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...
-
Customer Success Manager
hace 5 días
Medellín, Colombia Osigu A tiempo completoThe Customer Success Manager (CSM) will act as the primary point of contact for an assigned portfolio of strategic accounts, ensuring their success through tailored engagement, adoption of Osigu’s RCM solutions, and identification of opportunities for growth. The CSM will lead 360° account management, fostering client relationships, driving adoption, and...
-
Customer Success Manager
hace 2 semanas
Medellín, Antioquia, Colombia elev8 A tiempo completoHiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic...
-
Customer Success Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo**Join Our Team as a Customer Success Specialist!** Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference. **Position**: Customer Success Specialist **Shift Schedule**: Monday to Friday, 8:00 am to 8:00 pm EST **Key...
-
Customer Success and Growth Manager
hace 1 semana
Medellín, Antioquia, Colombia elev8 A tiempo completoelev8 provides 360-degree solutions for the Behavioral Health industry. We are seeking an experienced Customer Success Manager to join our team.About elev8We offer comprehensive solutions for facilities, including lead generation, CRM optimization, and lead-to-admit conversion rate improvement.Your ResponsibilitiesProvide proactive account partnership and...
-
Business Development Manager
hace 6 días
Perímetro Urbano Medellín, Colombia Tipalti A tiempo completoAbout the RoleThis is an exciting opportunity to join our team as a Business Development Manager - Customer Success. As the Director of Customer Onboarding, you will be responsible for leading high-performing teams, delivering customer projects successfully, and developing capacity planning processes.RequirementsBachelor's degree in Business, Finance,...
-
Customer Success Onboarding Project Manager
hace 3 semanas
Medellín, Colombia Odiseacultura A tiempo completoCustomer Success Onboarding Project Manager Join to apply for the Customer Success Onboarding Project Manager role at Odisea Cultura . Locations: Medellin, Colombia only (remote)Please note: this position is ONLY open to people living, and able to legally work in Medellin, Colombia. Come join us at Odisea Cultura and work with some of the most exciting...
-
Customer Success Manager
hace 7 días
Medellín, Antioquia, Colombia Viseven A tiempo completoViseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are...
-
Customer Success Advocate
hace 1 semana
Medellín, Antioquia, Colombia Easygenerator Teletrabajo Freelance A tiempo completoAbout the PositionWe're seeking an experienced Customer Onboarding Specialist to join our team. In this role, you'll be responsible for ensuring a successful onboarding experience for new customers. This includes hosting onboarding sessions, training, and webinars, as well as collaborating with our Customer Success team to drive customer satisfaction. If you...
-
Customer Success
hace 4 semanas
Medellín, Colombia Curv Group A tiempo completo**Customer Success Specialist** **About Floatie Kings**: Floatie Kings is a leading provider of **custom-designed inflatable products**, trusted by top brands worldwide. We specialize in creating unique, high-quality floaties that make a splash in marketing campaigns, events, and retail spaces. Our fast-paced, collaborative environment thrives on...
-
Digital Customer Success Manager
hace 1 semana
Medellín, Colombia The Alvi Group A tiempo completoFor this position, we expect you to be a tech-savvy professional with an in-depth understanding of how technology can help us achieve small business goals, particularly focusing on customer acquisition and retention. You should be methodical and have excellent time management skills. As a Digital Customer Success Manager, you should also use your...
-
Customer Success Engineer
hace 2 semanas
Medellín, Antioquia, Colombia Gigster A tiempo completoDo you want to work on cutting-edge projects with the world's best IT engineers?Do you wish you could control which projects to work on and choose your own pay rate?Are you interested in the future of work and how the cloud will form teams?If so - the Gigster Talent Network is for you.Our clients rely on our Network for two main areas, Software Development...
-
Customer Success Manager
hace 3 semanas
Medellín, Antioquia, Colombia Q10 A tiempo completoBuscamos un experto en Customer SuccessQueremos garantizar la satisfacción y fidelización de nuestros clientes en un entorno SaaS .Tu misión será optimizar la experiencia del cliente, anticipar sus necesidades y ofrecer soluciones estratégicas que impulsen el uso y adopción de nuestra plataforma.Así, asegurarás la retención y el crecimiento...
-
Customer Success Onboarding Project Manager
hace 4 semanas
Medellín, Antioquia, Colombia Odisea Cultura A tiempo completoLocations: Medellin, Colombia only (remote) Please note: this position is ONLY open to people living, and able to legally work in Medellin, Colombia Come join us at Odisea Cultura and work with some of the most exciting start-ups in the USIn this role you will work with an exciting startup using drones to provide data analytics to construction teams to help...
-
Technical Customer Success Manager
hace 2 horas
Medellín, Antioquia, Colombia Branch Tech A tiempo completodel trabajoJob DescriptionOne of our clients is looking for a customer friendly and enthusiastic Customer Representative to work for the Dutch marketThe role- Providing accurate information to our customers- Logging of and following up on requests or incidences- Ensuring the highest level of Customer Satisfaction Surveys Scores- Delivery of high caliber...
-
Customer Success Management Executive
hace 5 días
Medellín, Antioquia, Colombia Tipalti A tiempo completoAbout the RoleWe are seeking a highly experienced professional to lead our Customer Onboarding efforts. As a strategic leader, you will drive customer success and ensure seamless implementation.Key qualifications include:Bachelor's degree in Business, Finance, Information Technology, or a related field; MBA or an advanced degree preferred.10+ years of...
-
Digital Customer Success Manager
hace 1 semana
Medellín, Antioquia, Colombia The Alvi Group A tiempo completoJob brief **Responsibilities**: - Provide end-to-end project management on client implementations/onboarding - Scope project requirements and prepare budget - Develop and maintain a detailed project plan and monitor progress - Collaborate with internal and external teams/stakeholders to design, develop and implement digital projects - Deliver projects on...
