Customer Success Manager

hace 1 mes


Medellín, Colombia Tbwa ChiatDay Inc A tiempo completo

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

We are looking for a Customer Success Manager who will:
  • Develop a sustainable relationship with companies
  • Position Clara as the most important spend management company
  • Manage and prospect new companies
  • Develop sell-in, sell-out, and portfolio analysis
  • Execute sales and marketing plans with partners to drive the business
  • Be the commercial contact with existing and new clients.
Our requirements for this position are:
  • 5+ years of proven experience working as KAM/CSM in a B2B Model
  • Structured thinking and high focus on results
  • English Professional Proficiency
  • Innovative mindset and receptive to changes
  • Experience in the Financial, banking, or Insurance sector will be a plus.
  • Experience in managing ERP connections, financial budgeting, and models to have conversations at the CFO level
  • Ability to develop strong relationships at the C-level of enterprise companies to become a financial consultant
We value
  • Clarity - Open and direct communication
  • Simplicity - Pare things down to the essential
  • Ownership - We're all owners and act like it
  • Pride - Make quality products we're proud of
  • Inclusivity - Every voice counts; we value each other for our shared mission and contributions
We offer
  • Competitive salary & a robust stock ownership plan
  • A set of benefits that are adaptable to your needs & way of life
  • Opportunities for growth in a fast-paced environment
  • A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness
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