Customer Support Specialist
hace 2 semanas
Position: Tire Support Specialist
Presencial en Murano Plaza, Envigado
Horario: Se labora de Lunes a Sábado (Domingos OFF) - 9:00 am a 6:30 pm
Fecha de Inicio: 7/Octubre/2024
Job Description: As a Tire Support Specialist, you will be taking incoming calls from consumers and assisting with post purchase questions or needs. In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities:
- Communicate with customers in a proactive and professional manner.
- Respond to questions and provide information while meeting or exceeding customer expectations.
- Identify the root cause of inquiries by asking probing questions to determine the best solution.
- Maintain required product knowledge to deliver best-in-class service.
- Provide insight and support with upcoming steps and stages with reference tools and information.
- 6-12 months of Customer Service experience.
- Energy and Enthusiasm.
- Consistent employment history.
- An interest to be the best Eager to be successful.
- Technically savvy is a MUST Knows how to use current technology.
- Ability to process and handle confidential information with discretion.
- Spanish language is a PLUS
- Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar.
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