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hace 1 mes
Job Title: Tire Support Specialist
Job Summary: We are seeking a highly skilled and customer-focused Tire Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Customer Communication: Communicate with customers in a proactive and professional manner, responding to their inquiries and providing information to meet or exceed their expectations.
- Root Cause Identification: Identify the root cause of customer inquiries by asking probing questions to determine the best solution.
- Product Knowledge: Maintain required product knowledge to deliver best-in-class service and support.
- Problem Resolution: Provide insight and support with upcoming steps and stages, using reference tools and information to resolve customer issues.
Requirements:
- Customer Service Experience: 6-12 months of customer service experience.
- Energy and Enthusiasm: Demonstrate energy and enthusiasm for delivering exceptional customer service.
- Consistent Employment History: Consistent employment history.
- Technical Savviness: Ability to use current technology and tools.
- Confidentiality: Ability to process and handle confidential information with discretion.
- Language Skills: Spanish language is a plus.
- Interpersonal Skills: Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar.
