Customer Support Specialist

hace 1 día


Medellín, Antioquia, Colombia Podium81 A tiempo completo

Empowering Customer Success at Podium81

We're seeking a skilled Customer Support Specialist to join our team at Podium81. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide timely and accurate support to customers through various channels, including chat, email, and phone.
  • Develop in-depth knowledge of Podium81's products and services to effectively troubleshoot and resolve customer issues.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance customer satisfaction.
  • Continuously develop and maintain expertise in multiple support systems, including Salesforce, Twilio, and ServiceNow.

Requirements:

  • 2-3 years of experience in providing SaaS customer support to businesses.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
  • Ability to balance competing priorities and demands while maintaining a high level of productivity.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive salary and benefits package.
  • The opportunity to work with a cutting-edge technology platform that's making a real impact in the industry.


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