Customer Support Specialist
hace 1 día
Empowering Customer Success at Podium81
We're seeking a skilled Customer Support Specialist to join our team at Podium81. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Provide timely and accurate support to customers through various channels, including chat, email, and phone.
- Develop in-depth knowledge of Podium81's products and services to effectively troubleshoot and resolve customer issues.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance customer satisfaction.
- Continuously develop and maintain expertise in multiple support systems, including Salesforce, Twilio, and ServiceNow.
Requirements:
- 2-3 years of experience in providing SaaS customer support to businesses.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
- Ability to balance competing priorities and demands while maintaining a high level of productivity.
What We Offer:
- A dynamic and supportive work environment that fosters growth and development.
- A competitive salary and benefits package.
- The opportunity to work with a cutting-edge technology platform that's making a real impact in the industry.
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