Customer Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia SupportYourApp Inc. A tiempo completo
Customer Support Consultant

Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving technical issues? We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp Inc.

Key Responsibilities:
  • Provide top-notch customer support and troubleshooting for online course teams and instructors
  • Apply the latest customer happiness practices to ensure customer satisfaction
  • Advise course teams on best practices and options
  • Monitor internal escalation channels
  • Collaborate with the product and engineering team for bug resolution
  • Evaluate and escalate feature requests
  • Offer omni-channel support via calls and emails
  • Stay up-to-date with our client's products and services
Requirements:
  • Excellent English and Spanish language skills
  • General knowledge of coding and web development practices
  • Familiarity with debugging HTML, JavaScript, and Python
  • At least 3 years of experience in customer support and technical troubleshooting for SaaS customers
  • Experience in technical support
  • Experience with database queries and command line
  • Experience with Zendesk, Jira, GitHub
  • Excellent business writing and communication skills
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What We Offer:
  • A fixed schedule: Monday to Friday, 8 AM–4 PM, Colombia time
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

We're a multinational company with unbiased views, committed to providing equal opportunities for all candidates. We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you



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