Technical Support Specialist for iGaming Content Provider

hace 1 día


Colombia Pentasia A tiempo completo
About the Role

We are seeking an IT Help Desk Engineer to support our client, a prominent iGaming content provider, in the LatAm region.

As a key member of our team, you will be responsible for providing 1st and 2nd line customer support, troubleshooting IT-related problems, and maintaining a high level of customer satisfaction.

The ideal candidate will have experience as a Help Desk Engineer, System Administrator or similar role, with strong skills in Office 365, AD Users and Computers, and PowerShell. Additionally, you will have experience with networks, routers, and switches, and be familiar with various operating systems and platforms.

Job Responsibilities
  1. Provide technical support and maintenance for infrastructure, including Active Directory, Office 365, Exchange Online, SharePoint Online, Intune, and local area network.
  2. Support IT purchases and maintain an inventory of IT assets and equipment.
  3. Log all requests in Jira.
  4. Prioritize and resolve issues efficiently, ensuring minimal downtime and maximum customer satisfaction.
  5. Collaborate with internal teams to provide basic training in MS Office applications and publish support documentation.
  6. Arrange external technical support when necessary.
Requirements
  • At least 1 year of experience as a Help Desk Engineer, System Administrator or similar role.
  • Strong skills in Office 365, AD Users and Computers, and PowerShell.
  • Experience with networks, routers, and switches.
  • Familiarity with various operating systems and platforms.
  • Fluent in Spanish and English.
  • Excellent communication and collaboration skills.
  • Well-organized and problem-solving ability.
What We Offer

We offer a competitive salary of $45,000 - $60,000 per annum, depending on experience.

This is a full-time position based in Colombia, offering excellent work-life balance and opportunities for growth and development.



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