IT Support Specialist

hace 1 mes


Colombia IT M S A tiempo completo

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at IT M S. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting services to clients via phone, email, or remote access.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to resolve complex technical issues and improve overall system performance.
  • Document and track technical issues and resolutions using our ticketing system.
  • Stay up-to-date with the latest technology trends and advancements in the field of IT.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications

  • Experience with SonicWall firewalls and Ubiquiti APs.
  • Knowledge of remote software and tools such as Connectwise.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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