IT Support Specialist
hace 2 semanas
As a key member of the IT team at Peter Cremer North America, LP, the IT Desktop Support Specialist will play a vital role in ensuring the smooth operation and maintenance of our organization's IT infrastructure.
KEY RESPONSIBILITIES- Provide timely and effective support to employees in the LATAM region, troubleshooting hardware and software issues, and escalating complex cases as needed.
- Maintain and monitor network infrastructure, servers, and systems, ensuring optimal performance, security, and reliability.
- Create and manage user accounts, permissions, and access rights, assisting with onboarding and offboarding processes.
- Install, configure, and update software applications across the organization, implementing security measures and performing regular system audits.
- Maintain accurate documentation of IT processes, procedures, and system configurations, coordinating with external vendors as needed.
- Work closely with cross-functional teams to address IT-related challenges and improve overall efficiency, providing helpdesk support efforts and resolving desktop application, workstation, and related equipment problems in a timely manner.
- Coordinate with local IT teams in Latin America and North America to ensure consistent service delivery, providing regional support and expertise.
- Perform server/cloud administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Maintain accurate records of configurations, procedures, and troubleshooting steps, performing and managing regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures.
- Conduct regular security audits and assessments, enforcing security policies and ensuring compliance, implementing and supporting network security policies, application security, access control, and corporate data safeguards.
- Configure and support security tools such as firewalls, Meraki networking, anti-virus/EDR software, Mimecast, VMWare, Umbrella, MFA, and patch management systems.
- Partner with IT staff, managers, and executives to provide technical advice and training, ensuring the best practices are implemented.
- Additional duties as assigned.
We are an equal opportunity employer, committed to diversity and inclusion.
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