Customer Operations Liaison

hace 1 mes


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Job Title: Customer Operations Liaison

Job Overview:
Sagan is a membership community for top executives and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates with leading American companies.

Key Responsibilities:

  • Contact clients to provide service updates and follow-up on recommendations.
  • Schedule and confirm service appointments with customers.
  • Maintain accurate records in shared files, tracking customer interactions and concerns.
  • Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
  • Learn to handle permitting processes, including scheduling inspections with city authorities.
  • Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.

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