Customer Service Liaison

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Job Title: Customer Service Liaison

Company Overview: Sagan is an exclusive membership community connecting global talent with US-based businesses. We bridge the gap between international talent and leading American companies.

Position Overview: Our company, based in the San Francisco Bay Area, is seeking a warm and patient Customer Service Liaison. This role is integral to maintaining the high standard of customer service our company is known for. The ideal candidate will be responsible for managing all inbound communications, ensuring customer satisfaction through effective and empathetic communication.

  • Inbound Communication Management: Serve as the first point of contact for customers, handling inbound calls and emails with patience and warmth. Address customer inquiries, provide information about our services, assist with billing and invoicing issues, and ensure customers feel heard and valued.
  • Customer Satisfaction: Ensure each interaction contributes positively to customer satisfaction and supports the company's reputation for excellence.

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    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

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