Manager of Operations and Client Services for Colombia and International Partners

hace 2 semanas

Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

At World Courier de Colombia S.A., our team members are integral to our mission of fostering healthier futures. Each individual contributes significantly to our goal of enhancing the well-being of both people and animals globally. If you are driven by a desire to make a meaningful impact in the healthcare sector, we invite you to explore a career with us.

Role Overview

Under the leadership of the Country Manager and Operations Regional Director, you will be responsible for orchestrating collaboration among various departments to ensure an uninterrupted flow of information. Your role encompasses managing departmental functions, developing systems to boost operational efficiency, ensuring effective communication between customer service teams and internal stakeholders, overseeing subcontractors, and maintaining operational continuity while aligning with the organization's goals.

Key Responsibilities

  • Execute all assigned tasks with accuracy, efficiency, and timeliness.
  • Enhance the quality of departmental operations.
  • Maximize the utilization of equipment and resources.
  • Ensure ongoing operational readiness.
  • Promote a safe working environment.
  • Comply with applicable regulations and standards.
  • Foster positive relationships with clients and external partners.
  • Coordinate shipments in collaboration with clients and other departments.
  • Report operational challenges to the Country Manager.
  • Supervise personnel, monitor systems, and proactively address operational challenges.
  • Ensure adherence to quality standards and regulations.
  • Oversee logistics and customs processes to guarantee smooth deliveries.
  • Manage office operations, training, and staff performance.
  • Develop, implement, and revise standard operating procedures.
  • Assess and improve office performance and agent operations.
  • Review Key Performance Indicators and Incident Reports.
  • Manage Corrective and Preventive Actions (CAPA).
  • Maintain current documentation in partnership with the QA coordinator.
  • Conduct performance evaluations for direct reports.
  • Support high-performing individuals and address performance issues.

Qualifications and Experience

  • Bachelor's Degree in Industrial Engineering, Foreign Trade, or related fields.
  • 5 - 10 years of experience in Operations and/or Customer Service.

Reporting Structure

  • Reports directly to the Country Manager.
  • Collaborates with the Operations Regional Manager.

Supervisory Responsibilities

  • Operations Supervisor
  • Customer Service Supervisor
  • International Agent Supervisor

Essential Skills and Competencies

Proficiency in both written and spoken English, ability to work effectively under pressure, strong interpersonal and analytical abilities, attention to detail, initiative, and proficiency in Microsoft applications.

Work Environment

The work environment is designed to support the essential functions of the position, with accommodations available for individuals with disabilities.

Benefits

All global team members at World Courier de Colombia S.A. receive comprehensive benefits, including insurance coverage and various perks tailored to different locations.

Employment Type

Full-time

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