Global Operations Liaison
hace 6 días
Job Title: Global Operations Liaison
About SaganSagan is an exclusive membership community connecting global talent with US-based businesses, spanning vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa.
Role OverviewWe are seeking a detail-oriented and customer-focused Global Operations Liaison to support our sales and operations teams.
This role involves managing customer interactions, coordinating orders, and ensuring seamless communication between internal teams.
The ideal candidate will thrive in a fast-paced environment and bring strong organizational and multitasking skills.
Key Responsibilities:- Handle customer inquiries via phone and email (50-75 calls/day and 50-75 emails/day).
- Accurately enter customer orders into the company's ERP system.
- Coordinate with sales and operations teams to ensure timely fulfillment of orders.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Identify and resolve issues or delays in order processing.
- Support the development and improvement of operational processes.
- Monitor and follow up on pending orders to ensure customer satisfaction.
- Assist with special projects or tasks assigned by the Operations Manager.
- Proven experience in customer service, administration, or operations roles.
- Strong proficiency in Microsoft Office Suite (Teams, Outlook, Excel).
- Excellent verbal and written communication skills.
- Superior organizational and multitasking abilities.
- Ability to learn quickly and adapt to new systems and processes.
- Candidate-centric mindset with professional phone and email etiquette.
- Preferred Skills: Neutral accent and strong phone communication skills. Customer service experience, especially in transportation or trucking industries. Familiarity with routing and dispatching.
Remote work available. Work schedule: Monday - Friday, 7:30 AM to 4:30 PM CST (Central Standard Time).
Compensation PackageWe offer an estimated annual salary of $73,200 (up to 1800 USD per week) for this role.
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