Global Talent Liaison
hace 7 días
Company Overview:
Sagan is a pioneering platform that bridges the gap between global talent and US-based businesses. By connecting candidates from vibrant regions with leading American companies, Sagan enables a world of career possibilities.
Job Title: Global Talent Liaison
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD per year.
About the Role:
We are seeking a highly motivated and customer-oriented Global Talent Liaison to join our team. The successful candidate will handle customer inquiries, manage schedules, verify job information, and support the team by ensuring smooth communication and follow-up with customers. This role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.
Key Responsibilities:
- Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
- Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
- Data Management: Enter and update customer and job details in the system.
- Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
- Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
- Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.
Qualifications:
- Language Skills: Fluency in English (written and spoken) is required.
- Experience: Previous customer service or sales experience is preferred.
- Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
- Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
- Communication Skills: Strong phone and written communication skills in English.
Nice-to-Haves:
- Experience in customer sales or similar fields.
- Experience with CRM or scheduling software.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
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