Billing System Analyst Lead

hace 2 semanas


Bogotá, Bogotá D.E., Colombia CSG A tiempo completo
Job Title: Billing System Analyst Lead

Cultivate a culture of excellence as a Billing System Analyst Lead at CSG, where we empower companies to build unforgettable experiences. As a key member of our team, you will play a vital role in shaping the future of customer and employee experiences.

Key Responsibilities:
  1. Customer Billing Scheduling: Establish and maintain customer billing schedules and procedures to ensure seamless transactions.
  2. Invoice and Billing Report Generation: Process and analyze data to produce accurate invoices and billing reports for Managed Service Customers.
  3. Team Collaboration: Schedule monthly activities with internal and external teams to drive productivity and efficiency.
  4. Customer Support: Provide direct support to Managed Service customers via phone and email for billing or application inquiries.
  5. Incident Resolution: Act as the first level of escalation for production incidents, requiring problem-solving and time management skills.
  6. Team Oversight: Oversee production activities of other Billing System Analysts when assigned, exercising discretion and independent judgment.
  7. Team Leadership: Supervise a team of 2 or more, developing and leading the team to meet objectives and customer KPIs/SLAs.
Requirements:
  1. Experience: 7-10 years of work experience in telephony wholesale or retail billing.
  2. Technical Skills: Proficient knowledge of Linux, SQL, and Microsoft Office applications.
  3. Soft Skills: Excellent analytical and problem-solving skills, excellent working knowledge of customer requirements, and ability to work well in pressure situations.
What We Offer:

At CSG, we value our employees and offer a range of benefits, including Work from Home, in-office, or hybrid options, Paid Vacation, Birthday, Volunteer and Holiday Time Off, Education Reimbursement, and more. Join us in shaping the future of customer and employee experiences.



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