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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Client Growth Specialist to join our team at goFLUENT Group. As a key member of our organization, you will play a vital role in driving business growth and customer satisfaction.
Key Responsibilities- Partner with clients to understand their current and future business needs, challenges, and identify opportunities to maximize our impact.
- Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with our training solution.
- Identify and pursue upsell opportunities to drive revenue growth.
- Collect feedback and analyze the learner's experience to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for business best practices and provide industry insights, guidance, and recommendations to optimize client business performance.
- Passion for business growth and customer success.
- Ability to work in a fast-paced, dynamic organization and adapt easily to change.
- Organized, methodical, and able to adapt as projects are varied.
- Good analytical skills.
- Outstanding written and verbal communication skills with excellent follow-up to meet customer expectations.
- Commitment to teamwork and a culture of diversity and knowledge sharing.
- Professional level of English to communicate easily with our international teams.
- Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is a plus.
- A dynamic, startup-like experience within the security of a fast-growing, 22-year-old Swiss-based company.
- Opportunities to learn from top executives and visionaries in the learning and language market.
- A full on-boarding and fast ramp mentoring program leading you to success.
- A world-class learning experience by being a goFLUENT learner.
- Exciting global team-building events abroad every 2 years.
At goFLUENT Group, you will find a work team that will support you throughout your journey and professional development. You will stay in touch and meet colleagues from all over the world, feeling like a part of the goFLUENT story. You will be part of a multicultural and collaborative environment.