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Customer Success Manager

hace 2 meses


Bogotá, Bogotá D.E., Colombia goFLUENT Group A tiempo completo
About the Role

We are seeking a highly skilled Client Growth Specialist to join our team at goFLUENT Group. As a key member of our organization, you will play a vital role in driving business growth and customer satisfaction.

Key Responsibilities
  • Partner with clients to understand their current and future business needs, challenges, and identify opportunities to maximize our impact.
  • Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with our training solution.
  • Identify and pursue upsell opportunities to drive revenue growth.
  • Collect feedback and analyze the learner's experience to offer improvement opportunities and contribute to developing our digital solution.
  • Develop a credible voice for business best practices and provide industry insights, guidance, and recommendations to optimize client business performance.
Requirements
  • Passion for business growth and customer success.
  • Ability to work in a fast-paced, dynamic organization and adapt easily to change.
  • Organized, methodical, and able to adapt as projects are varied.
  • Good analytical skills.
  • Outstanding written and verbal communication skills with excellent follow-up to meet customer expectations.
  • Commitment to teamwork and a culture of diversity and knowledge sharing.
  • Professional level of English to communicate easily with our international teams.
  • Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is a plus.
What We Offer
  • A dynamic, startup-like experience within the security of a fast-growing, 22-year-old Swiss-based company.
  • Opportunities to learn from top executives and visionaries in the learning and language market.
  • A full on-boarding and fast ramp mentoring program leading you to success.
  • A world-class learning experience by being a goFLUENT learner.
  • Exciting global team-building events abroad every 2 years.
About goFLUENT Group

At goFLUENT Group, you will find a work team that will support you throughout your journey and professional development. You will stay in touch and meet colleagues from all over the world, feeling like a part of the goFLUENT story. You will be part of a multicultural and collaborative environment.