Digital Customer Success Strategist
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At Unity, we're not just creating games - we're changing the way people experience entertainment. As a Digital Customer Success Strategist, you'll be at the forefront of this revolution, working closely with our dynamic Customer Success Everywhere team to design and implement a digital customer success motion that orchestrates an end-to-end customer experience.
About the RoleThis is an exciting opportunity to shape and implement best practices from the ground up, contributing directly to our operational success. You'll work collaboratively with internal teams to create a seamless integration of customer data across systems, building, maintaining, and enhancing reporting dashboards to provide visibility into key customer success metrics.
Your Key Responsibilities- Create a unified view of the customer journey by integrating customer data across multiple platforms (CRM, CS platforms, analytics tools)
- Develop and maintain reporting dashboards to track customer success metrics (adoption, engagement, retention) and performance trends across the customer lifecycle
- Analyze data to identify patterns and trends in customer behavior, translating these insights into actionable strategies for improving customer experience and driving success
- Collaborate with product, sales, and marketing teams to align data needs and ensure accurate, up-to-date insights for orchestrating post-sale engagements
- Identify opportunities to automate data collection and reporting processes to enhance efficiency and support scaling efforts
- Proven experience in Customer Success, Customer Lifecycle Marketing, or similar roles
- Background in integrating customer data across multiple platforms to create a cohesive, single source of truth for customer interactions
- Experience using data visualization tools (Tableau, Power BI) and CRM systems (Salesforce, Gainsight) to identify trends in customer behaviors and key engagement metrics
- Experience working with scaled communications platforms (Marketo, Hubspot)
- Proven ability to work cross-functionally with customer success, marketing, sales, and product teams
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