Digital Customer Success Specialist
hace 1 mes
Role Description
The opportunity
Unity powers over half of all the world’s games and over two-thirds of the world’s VR and AR products. We put the most powerful creative tools in the hands of millions of developers and artists through our foundational principle of Democratization of Development. Combining data from over a billion players with advanced deep learning technology and in-house proprietary analytics. The goal: to make our customers more successful and their consumers happier.
We’re seeking a skilled Digital Customer Success Specialist to join our dynamic Customer Success Everywhere team. In this role, you’ll collaborate directly with internal teams to design and implement a digital customer success motion to orchestrate an end-to-end customer experience. Our focus spans across Unity’s product portfolio and works hand in hand with colleagues across Lifecycle marketing, e-commerce, Learning & Education, and customer success ops teams.
You’ll be instrumental in optimizing and building our digital customer success motion, ensuring our customers experience a seamless post-sale journey. This is an exciting opportunity to shape and implement best practices from the ground up, contributing directly to our operational success.
What you'll be doing
Create a seamless integration of customer data across systems to create a unified view of the customer journey, troubleshooting any discrepancies in real time. Build, maintain, and enhance reporting dashboards to provide visibility into key customer success metrics (, adoption, engagement, retention) and performance trends across the customer lifecycle. Analyze data to identify patterns and trends in customer behavior, translating these insights into actionable strategies for improving customer experience and driving success. Work with product, sales, and marketing teams to align data needs, ensuring all customer-facing teams have accurate, up-to-date insights for orchestrating post-sale engagements. Identify opportunities to automate data collection and reporting processes, working with the customer experience team to enhance efficiency and support scaling efforts.What we're looking for
Proven experience in Customer Success, Customer Lifecycle Marketing, Customer Experience, or similar roles. Background in integrating customer data across multiple platforms (CRM, CS platforms, analytics tools) to create a cohesive, single source of truth for customer interactions. Experience understanding data visualization tools (, Tableau, Power BI) and CRM systems (, Salesforce, Gainsight, etc) to identify trends in customer behaviors and key engagement metrics. Experience using scaled communications platforms (, Marketo, Hubspot, etc.). Proven ability to work cross-functionally with customer success, marketing, sales, and product teams, translating data insights into strategies that enhance the customer experience.You might also have
Experience partnering with Marketing teams to engage large segments of users to drive desired behavior change. Familiarity with Game Development, Media & Entertainment, Broadcasting, Architecture, etc. Experience using CS platforms (Gainsight, Totango, ChurnZero, Strikedeck, etc.).Additional information
Relocation support is not available for this position. International relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position.-
Digital Customer Success Specialist
hace 2 meses
Pereira, Colombia Unity Technologies A tiempo completo**The opportunity** Unity powers over half of all the world's games and over two-thirds of the world's VR and AR products. We put the most powerful creative tools in the hands of millions of developers and artists through our foundational principle of Democratization of Development. Combining data from over a billion players with advanced deep learning...
-
Digital Customer Success Strategist
hace 1 mes
Pereira, Risaralda, Colombia Unity A tiempo completoUnity is Revolutionizing the Gaming IndustryAt Unity, we're not just creating games - we're changing the way people experience entertainment. As a Digital Customer Success Strategist, you'll be at the forefront of this revolution, working closely with our dynamic Customer Success Everywhere team to design and implement a digital customer success motion that...
-
Customer Success Business Partner
hace 2 semanas
Pereira, Risaralda, Colombia LatamCent A tiempo completoCompany OverviewAt LatamCent, we are a leading market research and analytics firm focused on the disruptive economy. We analyze billions of alternative data points daily to provide accurate insights for our clients.We were recognized as one of Inc's Best Workplaces for three consecutive years and are a fast-growing technology company backed by The Carlyle...
-
Customer Onboarding Expert
hace 3 semanas
Pereira, Risaralda, Colombia LatamCent A tiempo completoAbout LatamCentAt LatamCent, we're a market-leading data and analytics firm. Our team analyzes billions of data points daily to provide accurate insights across industries like consumer brands, technology, software, and healthcare.We've been recognized multiple times as one of Inc's Best Workplaces. As a fast-growing company backed by top investors, our...
-
Unity Engine Support Specialist
hace 2 meses
Pereira, Risaralda, Colombia Unity A tiempo completoUnity Engine Support SpecialistAt Unity, we are seeking a talented Unity Engine Support Specialist to join our team. As a member of our Engine Support team, you will play a critical role in providing technical solutions to our customers' hardest problems. Your in-depth knowledge of Unity, games development, and technology will help our customers successfully...
-
Activations Specialist
hace 1 semana
Pereira, Colombia LatamCent A tiempo completoAbout The Role: Our SpendHound product is quickly growing, and we are scaling our internal operations to support new customer growth and onboarding. We are looking for an Activation Specialist to join our SpendHound team and manage the customer integration process and facilitate the customer handoff between Sales and Customer Success. Candidates must...
-
Enterprise Integration Specialist
hace 1 semana
Pereira, Risaralda, Colombia LatamCent A tiempo completoAbout LatamCent:We are the market-leading data and analytics firm. We analyze billions of data points every day to provide accurate, detailed insights across industries.About the Role:The SpendHound platform is quickly growing, and we are scaling our internal operations to support new customer growth and onboarding in Colombia. We are seeking an Enterprise...
-
SpendHound Software Renewal Specialist
hace 1 semana
Pereira, Risaralda, Colombia Latamcent A tiempo completoAbout YipitData and SpendHoundWe are a fast-growing technology company that cultivates a people-centric culture focused on mastery, ownership, and transparency. Our leading market research and analytics firm provides accurate insights on the disruptive economy. At LatamCent, we help companies save time and money on software renewals through our comprehensive...
-
Technical Support Specialist for Unity Engine
hace 3 semanas
Pereira, Risaralda, Colombia Unity A tiempo completoOverviewThe Unity Engine Technical Support team is looking for a highly skilled and motivated individual to join our dynamic team. As a Technical Support Specialist, you will be responsible for bridging the gap between our customers and development teams, ensuring their projects stay on track.SalaryThe estimated annual salary for this position is $85,000 -...
-
Unity Game Engine Support Specialist
hace 3 semanas
Pereira, Risaralda, Colombia Unity A tiempo completoCompany OverviewUnity is the world's leading platform for creators to build and grow real-time games, apps, and experiences across multiple platforms. As a global community of innovators, we empower developers to bring their imaginations to life.Job SummaryWe are seeking a highly skilled Unity Game Engine Support Specialist to join our team in Pereira. This...
-
Unity Engine Support Technical Specialist
hace 1 mes
Pereira, Risaralda, Colombia Unity A tiempo completoAbout the RoleWe're seeking a skilled Senior Software Engineer to join our Unity Engine Support team. As a technical specialist, you'll provide expert-level support to customers across various industries, helping them overcome complex technical challenges.ResponsibilitiesCollaborate with colleagues to ensure seamless team success and foster excellent...
-
Unity Technical Support Specialist
hace 5 días
Pereira, Risaralda, Colombia Unity A tiempo completo**About Unity**Unity is the world's leading platform for creators to build and grow real-time games, apps, and experiences across multiple platforms.We're looking for a talented Technical Support Specialist to join our Unity Engine and Editor's Technical Support team. As a key member of our team, you'll bridge the gap between our customers and development...
-
Unity Technical Support Specialist
hace 1 semana
Pereira, Risaralda, Colombia Unity A tiempo completoAbout the OpportunityThe Unity Engine and Editor's Technical Support team is looking for a skilled technical support specialist to bridge the gap between customers and development teams.Key ResponsibilitiesIn this dynamic role, you will handle technical inquiries from game developers, manage and prioritize issues using the Zendesk CRM technical ticketing...
-
Technical Unity Support Specialist
hace 1 mes
Pereira, Risaralda, Colombia Unity A tiempo completoUnity is seeking a highly skilled Technical Unity Support Specialist to join our team in Pereira, Colombia.About the OpportunityThis is a permanent position that requires technical expertise in Unity Engine and C# programming. As a Technical Unity Support Specialist, you will be responsible for providing efficient technical support and solutions across...
-
Game Development Support Specialist
hace 1 mes
Pereira, Risaralda, Colombia Unity Technologies A tiempo completoUnity Engine Support Role OverviewAt Unity Technologies, we're shaping the future of interactive entertainment and creating opportunities for creators around the world. Our Engine Support team plays a vital role in empowering developers to achieve their goals.Salary Estimate: $120,000 - $180,000 per annum, depending on location and experience.Job...
-
Sales and Customer Service Team Leader for
hace 6 meses
Pereira, Colombia PlacidWay A tiempo completo**Key Responsibilities**: - Team Leadership: Lead, mentor, and develop a team of Sales and Customer Service Representatives. Provide ongoing training and support to team members to enhance their sales and customer service skills, with a focus on medical tourism. Conduct regular team meetings to communicate goals, expectations, and updates. - Lead...
-
Pereira, Risaralda, Colombia Unity A tiempo completoAt Unity, we provide technical solutions to customers' complex problems using in-depth knowledge of our platform, game development, and technology.We help Unity developers across various industries ship their projects efficiently. Our customers face diverse challenges that require quick thinking and analysis. As a Technical Support Specialist, you will...
-
Technical Support Specialist for Unity Game Development
hace 3 semanas
Pereira, Risaralda, Colombia Unity A tiempo completo**About Unity** Unity is a world-leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. We're looking for a talented Technical Support Specialist to join our team in Pereira office. As a key member of our Engine Support team, you will be responsible for providing technical solutions to our...
-
Healthcare Support Specialist
hace 3 semanas
Pereira, Risaralda, Colombia Tuyo Health A tiempo completoCompany OverviewTuyo Health is revolutionizing healthcare by offering personalized telemedicine services that address the root causes of health issues. Our holistic approach caters to the unique needs of patients, making us a leader in the industry.SalaryCOP $2'880.000 per month, with performance-based perks and opportunities for growth. This role is...
-
Activation Process Coordinator
hace 2 semanas
Pereira, Risaralda, Colombia LatamCent A tiempo completoAbout the RoleWe are scaling our internal operations to support new customer growth and onboarding of our SpendHound product. We are looking for an Activation Process Coordinator to manage the customer integration process, facilitate handoffs between Sales and Customer Success, and optimize integration processes.Key ResponsibilitiesOversee customer...